Supervisory Medical Support Assistant

Overview

The Supervisory MSA will provide clerical and administrative support for the Health Administration Service, which is part of the Ralph H Johnson VA Medical Center in Charleston, SC. They monitor the status and progress of work and make day-to-day adjustments in accordance with established priorities and will oversee the Health Administration Service. Gives on-the-job training to new employees in accordance with established procedures and practices.

• Provide clerical and administrative support for the Health Administration Service.
• Monitor the status and progress of work and make day-to-day adjustments in accordance with established priorities.
• Oversee the Health Administration Service.
• Provide on-the-job training to new employees in accordance with established procedures and practices.

• Understanding of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures, Consult Processes and Procedures, Outpatient Clinic Practice Management Process for managing patients when patient demand exceeds current clinic capacity, Priority Scheduling for Outpatient Medical Services and inpatient hospital care for service-connected Veterans.
• Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures.
• The Supervisory Medical Support Assistant (MSA) serves as the direct line supervisor for all Advanced Medical Support Assistant (AMSA) staff to include other Program Support Staff and is a foundational role within the Health Administration Service.
• Other assigned duties as needed, but are not limited to listed responsibilities.