UNIV - Clinical Administrative Coordinator - Department of Medicine: Division of Hematology Oncology

UNIV - Clinical Administrative Coordinator - Department of Medicine:
Division of Hematology Oncology page is loaded## UNIV - Clinical Administrative Coordinator - Department of Medicine:
Division of Hematology Oncology locations:
Charleston time type:
Full time posted on:
Posted Todayjob requisition :
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- ** Job Description Summary
** Serve as the divisional Administrative Coordinator who acts as a clinical scheduling liaison and point of contact for the Patient Access Center, outpatient clinic staff and management, patient navigators, faculty, fellows, and other ancillary services. Primary responsibilities are focused on providing direct support to divisional faculty as it relates outpatient clinic coordination and productivity.
The person holding this position will be integrated as part of the division’s clinical operations team but also must operate with a substantial amount of autonomy and be willing to adapt to a regularly changing environment that can, at times, require assistance that is outside their routine responsibilities. Customer service and effective communication is a vastly important requirement as this position engages with a wide range of individuals both internally and externally.

Success will be measured on the impact this individual has on provider efficiency and the customer service they provide. The employee has a matrix reporting structure with the Division Administrator and the Ambulatory Clinic Medical Director.
** Entity
* * Medical University of South Carolina (MUSC - Univ)
** Worker Type
** Employee
* * Worker Sub-Type
** Classified
* * Cost Center
** CC000970 COM DOM Hematology/Oncology CC
** Pay Rate Type
** Hourly
* * Pay Grade
** University-05
** Pay Range
** 39,764.

- 73,576.000
** Scheduled Weekly Hours
** 40
* * Work Shift
**** Job Description
***
* Job Duties:

** 30% - Assist with clinic flow for divisional outpatient, telemedicine, and econsult activities. This responsibility requires daily coordination internally and externally to facilitate seamless communication in a regularly evolving clinical environment. Using appropriate MUSC mandated systems (i.e., Epic), specific requirements include but are not limited to:
* Reviewing provider schedules to ensure adequate schedule density, if there are openings in schedules, work through wait list, work queue list, and in basket requests to contact and manually schedule appropriate patients. If medical records have not been uploaded, facilitate or manually request records and/or images from referring providers and upload into Epic.
* Regularly audit and monitor schedule density and inform the division administrator of any potential concerns.
* Performs administrative functions to support the division’s ambulatory clinic activities.
30% - Assist with divisional scheduling activities to include facilitating or manually:
* Scheduling urgent hospital follow-up appointments, new and add on clinics, and last-minute scheduling changes due to unforeseen closures.
* Overbooking and special scheduling requests from providers (i.e., follow-up visits post-test results, inter-department referrals, etc.)
* Special requests to review referrals that result in the need to schedule patients (open add-on clinic if necessary) and assign remaining patients to other providers.
* All other scheduling activities related to both in-person and virtual visit types.
* Monitor incoming faxes.
* Assist with creating the inpatient schedules. Reschedule patients from cancelled clinics. Provides backup coverage for other staff members.
20% - Assist with process improvement and promote provider productivity to include:
* Regularly communicate with divisional providers and external services to address concerns and issues.
* In collaboration with the division administration, analyze provider templates, make recommendations for improvement, implement changes, and monitor progress.
* Prepare and submit PATH forms and other administrative responsibilities related to implementing templates changes and other activities.
* Assist with quality improvement interventions to improve divisional metrics.
* Monitor open encounters and communicate to providers.
* Monitor held time on templates
15% -…