UNIV - Clinical Administrative Coordinator - Department of Medicine: Division of Hematology Oncology

UNIV - Clinical Administrative Coordinator - Department of Medicine:
Division of Hematology Oncology

Serve as the divisional Administrative Coordinator who acts as a clinical scheduling liaison and point of contact for the Patient Access Center, outpatient clinic staff and management, patient navigators, faculty, fellows, and other ancillary services. Primary responsibilities are focused on providing direct support to divisional faculty as it relates outpatient clinic coordination and productivity.

Medical University of South Carolina (MUSC - Univ)

Worker Type:
Employee
Worker Sub-Type:
Classified
Cost Center: CC000970 COM DOM Hematology/Oncology CC
Pay Rate Type:
Hourly
Pay Grade:
University-05
Pay Range: 39,764.

- 73,576.000
Scheduled Weekly

Hours:

40

• 30% – Assist with clinic flow for divisional outpatient, telemedicine, and econsult activities. This responsibility requires daily coordination internally and externally to facilitate seamless communication in a regularly evolving clinical environment. Using appropriate MUSC mandated systems (i.e., Epic), specific requirements include but are not limited to:
  • Reviewing provider schedules to ensure adequate schedule density, if there are openings in schedules, work through wait list, work queue list, and in basket requests to contact and manually schedule appropriate patients. If medical records have not been uploaded, facilitate or manually request records and/or images from referring providers and upload into Epic.
  • Regularly audit and monitor schedule density and inform the division administrator of any potential concerns.
  • Performs administrative functions to support the division’s ambulatory clinic activities.
• 30% – Assist with divisional scheduling activities to include facilitating or manually:
  • Scheduling urgent hospital follow‑up appointments, new and add‑on clinics, and last‑minute scheduling changes due to unforeseen closures.
  • Overbooking and special scheduling requests from providers (i.e., follow‑up visits post‑test results, inter‑department referrals, etc.).
  • Special requests to review referrals that result in the need to schedule patients (open add‑on clinic if necessary) and assign remaining patients to other providers.
  • All other scheduling activities related to both in‑person and virtual visit types.
  • Monitor incoming faxes.
  • Assist with creating the inpatient schedules. Reschedule patients from cancelled clinics. Provides backup coverage for other staff members.
• 20% – Assist with process improvement and promote provider productivity to include:
  • Regularly communicate with divisional providers and external services to address concerns and issues.
  • In collaboration with the division administration, analyze provider templates, make recommendations for improvement, implement changes, and monitor progress.
  • Prepare and submit PATH forms and other administrative responsibilities related to implementing templates changes and other activities.
  • Assist with quality improvement interventions to improve divisional metrics.
  • Monitor open encounters and communicate to providers.
  • Monitor held time on templates.
• 15% – Provide direct administrative support to faculty members and NPs/PAs to include:
  • Scheduling and coordinating meetings, maintaining Outlook calendars to ensure all engagements are scheduled, and communicating with assigned faculty and other team members regarding scheduling conflicts.
  • As requested, provide administrative support for faculty affairs such as facilitating or manually updating and/or maintaining CV’s and Interfolio, coordinating the completion of credentialing requirements (MUSC and VAMC), license renewals (ACLS, BLS, DEA, DHEC etc.), as well as academic (i.e. mandatory training) or clinical requirements (i.e. open encounters).
• 5% – All other tasks assigned by the Division Administrator and Ambulatory Clinic Medical Director.

A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.

Ability…