Admin Support Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Primary Purpose of Organizational Unit: PRC manages the planning and oversight of a 3.1 million dollar professional and educational theatre operation. This unit has a staff of about 175 which includes approximately 47 employees, 20 independent contractors, 30 workstudy students and up to 100 volunteers. Approximately 37 of these employees are seasonal employees, requiring new contracts and university personnel paperwork for each season.

This unit is responsible for creating significant professional artistic programming, student and community engagement activities and attendant fundraising endeavors. The unit functions as a program of the Department of Dramatic Art. Employees of the unit are essentially employees of the department.

Position Summary

This position primarily has variable hours, with some possible duties during weekdays. Exact schedule is flexible and will be worked out with General Manager and other staff based on needs. Audience Service Associate:
* Prepares and maintains facilities inside and outside the theatre before, during, and after each performance
* Maintain and enforce COVID Safety Protocols.
* Manage and Supervise Work-Study students and volunteers.
* Provides customer service to audience members during performances
* Assists other departments of Play Makers as necessary for Opening Nights and other special events
* Identifies and responds to emergencies according to emergency protocols; reports all incidents to the General Manager
* Sell single tickets and subscriptions using specialized ticketing software
* Provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements
* Explain box office policies and respond to routine problems regarding ticket sales
* Reconcile daily cash receipts and perform daily deposits with the University Cashier
* Prepare box office and front of house reports as needed
* Duties may also include administrative tasks and artist support.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences

* Experience working in professional theater.

* Experience working in an academic environment.

* Demonstrated ability to provide excellent customer service.

Special Physical/Mental Requirements Campus Security Authority Responsibilities

Not Applicable.

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