Sales Support Coordinator

100 Whippoorwill Ln, Chapel Hill, NC 27517, USA

Posted Saturday, January 17, 2026 at 5:00 AM

Carolina Meadows, located in Chapel Hill, North Carolina, is one of the nation's foremost continuing-care retirement communities. Our mission is to enrich and improve the lives of residents and those connected to our community. We do this by continuously striving to be the best place to live and work.

Reports to:

Manager of Community Sales

Carolina Meadows is a nationally recognized, not-for-profit continuing care retirement community known for excellence, innovation, and a vibrant resident-centered culture. We are expanding and seeking a seasoned sales professional to join our high-performing Sales & Marketing team

Position Summary

The Sales Support Coordinator provides customer-focused administrative support to the Sales & Marketing team in a Continuing Care Retirement Community (CCRC). This role serves as a key point of contact for prospective residents and their families while supporting sales activities, communication, and coordination across departments. The ideal candidate is organized, detail-oriented, comfortable working with older adults, and thrives in a fast-paced, changing environment.

Key Responsibilities

• Serve as a friendly, knowledgeable point of contact for prospective residents and families; answer general questions about the community and sales process.
• Provide compassionate, timely communication to residents and families related to the resale process, including post–move-out support and communication.
• Assist with preparation of sales materials, contracts, correspondence, and reports.
• Coordinate tours, meetings, and sales-related events as directed by the sales team.
• Provide day-to-day administrative support to the sales team to ensure efficient and timely sales operations
• Maintain accurate and up-to-date prospect records in the CRM
• Track deposits, documentation, and required paperwork to support the sales process
• Assist with follow-up communication to prospects and families as directed by the sales team
• Support sales events, open houses, and marketing initiatives as assigned by the sales team

Qualifications

• Strong customer service and communication skills
• Comfort working with older adults
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and CRM systems
• Bachelor's degree in Marketing, Business, or related field
• 1-3 years experience in sales, marketing, or office administration

Carolina Meadows is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.