Lead Bartender

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Carolina Inn Lead Bartender will greet guests in the Inn dining areas and provide world class beverage and food service for the duration of their visit. Duties will include but are not limited to: preparing beverages;

processing orders and payment transactions; engaging guests; and coordinating service for assigned area(s). Bartenders will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Carolina Inn service standards. In addition, staff will provide general support for the restaurant/hotel team, leadership, and company. The Lead Bartender will serve as liaison to upper management in all things pertaining to bar service, cocktail menu cultivation and staff education.

The training of new bartenders, staff spirit‑guidance, and presentation of craft cocktails fall under the responsibility for the Bar Lead.

• 12 Free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

to spend a ‘day in the life’ of a hospitality professional at a full‑service hotel via our virtual reality experience.

• Greet and engage guests while delivering top‑notch service and presentation.
• Take orders, utilizing product knowledge and suggestive selling techniques.
• Enter orders into POS system accurately; track tabs, charges, etc. for end of shift reconciliation.
• Serve food and beverages in a friendly, efficient manner according to Carolina Inn standards.
• Pre‑bus/bus dirty glassware, dishes, and other items quickly; keep bar and public areas neat, clean, and free of debris at all times.
• Anticipate guests’ needs, respond promptly and maintain positive guest relations at all times.
• Resolve guest complaints/issues to standards.
• Opening/closing duties/responsibilities as assigned. Maintaining bar prep and delegating systems to ensure ingredient production.
• Take a leadership role as bar service liaison to management and leadership teams.
• Maintain complete product knowledge, pars and monthly inventory.
• Maintain complete knowledge of and strictly abide by North Carolina liquor regulations, service procedures, and standards, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Be familiar with all Carolina Inn services and features, activities and special events in order to respond to guest inquiries accurately.

• Train servers and new bartenders on proper bar procedures, new spirits and cocktails.
• Follow recipes using proper and contemporary techniques. Craft and create seasonal cocktail menu, and meet specific deadlines based on the role.
• Create, prepare and maintain house‑made syrups, shrubs, tinctures and bitters.
• Lead tasting and cocktail/spirit presentations to upper management and special groups.
• Menu maintenance and formatting.
• Provide general support and assistance to the department, leadership, and company as required.
• Creatively assists other bar outlets in The Carolina Inn in special events, cocktail creation, and general…