UNC Kenan Flagler Business School: Senior Program Manager

Overview

THE OPPORTUNITY: The Senior Program Manager serves as a key member of the leadership team dedicated to program design and delivery in support of a portfolio of custom learning and development programs. This role works in close partnership with the Program Director(s) and other key stakeholders to ensure the successful delivery of executive development programs across Chapel Hill, various U.S. locations, global sites, and virtual platforms.

The Senior Program Manager provides strategic oversight and guidance to the program delivery team, directly managing Program Managers responsible for day-to-day program execution and delivery. Through collaborative leadership, this position drives operational excellence, fosters innovation, and upholds the organization’s commitment to high-quality client engagement. Central to the Senior Program Manager’s responsibilities is the pursuit of customer service excellence. Acting as the primary operational point of contact for high-level client executives and stakeholders, this role leads efforts to continuously and consistently deliver programs with their team, strengthen client relationships, and ensure that every program meets or exceeds expectations.

The Senior Program Manager plays an integral part in shaping the overall direction of program operations delivery, internal process development and improvement, and driving initiatives to enhance program impact and participant satisfaction within the program portfolio they manage and alignment with the rest of the program delivery teams.