Technology Support Analyst - Journey
Listed on 2026-03-12
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IT/Tech
IT Support
Posting Information
Department Information Technology-SOM-420401
Career Area Information Technology
Internal Only Recruitment No
Posting Open Date 03/09/2026
Final date to receive applications 03/16/2026
Position Type Permanent Staff (SHRA)
Position Title Technology Support Analyst - Journey
Salary Grade Equivalent DT07 / IT03
Working Title Technology Support Analyst
Position Number
Vacancy P020860
Full-Time Status Full-Time Permanent
Hours per week 40
Work Schedule Monday – Friday (8am – 5pm)
Work Location CHAPEL HILL, NC
Position Location North Carolina, US
Hiring Range $63,865 - $74,000
Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Company OverviewA global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world‑class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC – Chapel Hill offers full‑time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
PrimaryPurpose Of Organizational Unit
Our mission is to improve the health and well‑being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.
Patient care:
We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education:
We prepare tomorrow’s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team‑oriented interprofessional education to ensure a highly skilled workforce.
Research:
We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.
This position will report to the Hub Lead. This position provides service‑oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems, and networks. Principal duties require substantial knowledge, technical aptitude, and analytical skills in diagnosing and resolving customer problems both over the phone and in person. As an escalation point of contact for Technicians, the Technology Support Analyst will participate in efforts to collaborate with School of Medicine IT colleagues and external technical support groups.
Escalation to higher‑level Technical Support Analyst/Specialist may also be necessary. Duties also include identifying technical trends and participating in technical projects. Candidate must have excellent customer service skills and work well independently and in a team environment. The incumbent provides support to further and achieve the goals and priorities established by the leadership of the School of Medicine.
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information…
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