M365 Jr. Administrator

Location: Chapel Hill, NC (100% Onsite; transitioning to Timberlake, NC mid-next year)
Employment Type: Full-time, Exempt

We’re looking for a proactive Microsoft 365 Administrator to join our IT & Security team. In this role, you’ll be the go-to expert for technical support, ensuring smooth operations across end-user devices, networks, and corporate IT systems. You’ll play a key part in maintaining security, troubleshooting issues, and delivering exceptional service to our employees.

• Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
• Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations.
• Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.
• Asset Management: Track IT equipment and software licenses throughout their lifecycle.
• Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
• Additional Support: Assist with office access control systems, IP phones, and conference technology.

Basic Salesforce user support experience.

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
• Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
• Excellent communication and problem-solving skills.
• Proficiency in Chinese is a plus.

• Ability to adapt in a dynamic environment with shifting priorities.
• Reliable transportation for multi-site support.
• Ability to lift up to 20 lbs occasionally.

Voltage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.