Technology Support Technician

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A global higher education leader in innovative teaching, research and public service. The University consistently ranks as one of the nation’s top public universities, known for its beautiful campus and world‑class programs. The campus is a vibrant center offering diverse social, cultural, recreational and professional opportunities, along with professional training opportunities and exclusive perks including retail and restaurant discounts, childcare savings, and hybride rates for performing arts events.

• Department:
  Information Technology-SOM - 420401
• Career Area:
  Information Technology
• Posting Open Date: 01/09/2026
• Final date to receive applications: 01/19/2026
• Position Type:
  Temporary Staff (SHRA)
• Position Title:
  
  Technology Support Technician
• Position Number:
• Vacancy : S026698
• Full‑Time/Part‑Time:
  Full-Time Temporary
• Hours Per Week: 40
• Position Location:
  
  North Carolina, US
• Hiring Range: $19.00 per hour
• Estimated Duration Of Appointment: 6 months not to exceed 11 months

Our mission is to improve the health and well‑being of North Carolinians and others we serve. We accomplish this by providing leadership and excellence in patient care, education, and research.

Patient care:
We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education:

We prepare tomorrow’s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team‑oriented interprofessional education to ensure a highly skilled workforce.

Research:
We develop and support a rich array of outstanding health sciences research programs, centers, and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research.

We foster programs in the areas of basic, translational, mechanistic, and population research.

This position will report to the Hub Lead. Provide service‑oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person. Complex troubleshooting will be performed in collaboration with internal and external technical support groups.

Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.

Graduation from high school and one year in the field of technology related to the position’s role.

• Computer coursework may be substituted year‑for‑year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience.

Candidates must have demonstrated troubleshooting skills and be able to solve simple technical problems with ease. Candidates must have excellent communication skills, both written and oral. Candidates must have strong customer service skills and work well in a team environment. Candidates must have demonstrated experience with both Windows and Macintosh environments.

Prefer candidates with basic troubleshooting for smartphones/tablets, and extensive Virus/Malware removal experience.