Program Manager - UNC Clinical Research Partners

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Clinical Research Partners (UNC CRP) is a newly established joint venture between UNC Health and the University of North Carolina (UNC) at Chapel Hill aimed at accelerating and growing clinical research across disciplines. UNC CRP serves as a centralized clinical research administrative service provider for research teams across both entities.

• Leads, plans, and coordinates priority strategic initiatives that support UNC CRP's mission.
• Manages efforts to develop and implement policies and standardized practices in collaboration with numerous internal stakeholders.
• Independently manages timelines, deliverables, delegation of tasks, and communication plans for assigned initiatives.
• Identifies risks and barriers to implementation and works to proactively identify creative and feasible solutions.
• Prepares briefing materials, presentations, status updates, and implementation plans for UNC CRP leadership and institutional stakeholders.
• Manages critical centralized administrative functions and other duties as assigned.

• Develops and maintains an evaluation plan for monitoring operational performance of key business functions.
• Establishes, tracks, and reports on key performance indicators (KPIs) related to service quality, turnaround time, workload, study start-up metrics, vendor performance, and other operational measures.
• Performs data analysis to identify trends, risks, and opportunities for improvement.
• Supports leadership in developing data-driven recommendations and action plans.

• Serves as a liaison across UNC CRP teams, with central offices, and with study teams to promote alignment and continuity of services.
• Helps evaluate and optimize handoffs between teams, identify service gaps or overlaps, and support implementation of standardized procedures.
• Facilitates communication and collaboration among groups to strengthen system-wide coordination.

• Assists in evaluating performance and effectiveness of vendor(s) providing support services.
• Monitors vendor KPIs, service-level agreement compliance, and user feedback.
• Supports issue escalation, documentation, and resolution processes.

• Manages engagements with and operationalize actionable feedback from advisory bodies, leadership, research teams, and other key stakeholders in advancement of UNC CRP mission.
• Fosters internal and external relationships to establish UNC as a premier clinical research partner.
• Collaborates with leadership across entities to develop clinical research expansion strategies and support establishment and monitor performance of clinical trial operations in new and established research locations.
• Contributes to strategic communications efforts for both internal and external audiences.

• Contributes to an inclusive workplace that fosters the development of others, facilitates transparency and teamwork, and supports constructive conflict resolution.
• Encourages workforce engagement by building a commitment to excellence and by promoting UNC CRP's vision internally and externally.
• Delegates responsibility, clarifies expectations, and holds others accountable for achieving results related to their area of responsibility.
• Treats sensitive or confidential information appropriately.

• Brings about strategic change, both within and outside the organization, to meet organizational goals.
• Works effectively in a dynamic environment and rapidly adapts to new information, changing conditions, and unexpected obstacles; is creative, solution-oriented and works collaboratively across teams to identify paths forward.
• Formulates objectives and priorities and implements plans consistent with the long‑term vision of the organization.

• Exceeds organizational goals and customer expectations by proactively identifying opportunities for improvement, delivering exceptional results, and…