Payment Specialist

Overview

The Payment Posting Specialist is responsible for accurately posting incoming payments from insurance companies and patients into the organization’s billing system. This role ensures that all payments are recorded properly and in a timely manner, enabling accurate patient account balances and efficient revenue cycle operations. This role will also review and post insurance and patient payments (EOBs, ERAs, checks, credit card transactions) and resolve discrepancies in payment applications, including denials, short pays, and over payments.

The Payment Posting Specialist will maintain accurate records of payment transactions in compliance with HIPAA and internal policies. In addition, this role will process refunds or adjustments as necessary following approval guidelines and support audits by preparing and submitting documentation as needed.

• Review and post insurance and patient payments (including EOBs (Explanation of Benefits)/ERAs(Electronic Remittance Advice) checks, and credit card transactions) into the billing system
• Apply payments accurately to patient accounts, ensuring correct allocation to services rendered
• Identify and resolve payment discrepancies, such as denials, short pays, and over payments
• Process refunds and adjustments according to established approval guidelines
• Maintain accurate and up-to-date payment records in compliance with HIPAA and internal policies
• Reconcile daily payment batches
• Communicate with internal billing and collections teams regarding payment issues or account discrepancies
• Support audit processes by preparing and submitting required payment documentation
• Respond to internal and external inquiries related to posted payments

• High school diploma or GED required; associate’s degree preferred.
• 1–3 years of experience in payment posting in medical or dental billing in a healthcare setting.
• Experience with electronic health record (EHR) systems and payment posting software preferred (Epic)
• Strong attention to detail and high accuracy in data entry.
• Knowledge of EOBs (Explanation of Benefits)/ERAs(Electronic Remittance Advice) and basic accounting principles.
• Excellent organizational and time management skills.
• Strong problem-solving and analytical abilities.
• Ability to maintain confidentiality and comply with HIPAA regulations.

Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we’ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.

• Family-first culture that values balance and support.
• Career development through mentorship, opportunities, and investment in our people.
• Community impact by dedicating time, talent, and resources to the places we live and work.

Ready to take the next step? Apply today and let’s build your brighter future together.