Travel Program Associate

Overview

Permanent, Full-Time, Benefits-Earning Position

Pay Range: $19.00-$20.00/hour

Hybrid:
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The primary purpose of this position is to serve as a process and procedural expert for the travel program. The position will review and approve travel expense submissions to ensure compliance with state, university and federal policies, and to ensure that appropriate supporting documentation is provided. This includes submissions in Web Travel until all travelers have migrated to the Concur Travel System.

This position serves as a main program contact providing customer support via telephone, e-mail and walk-in inquiries.

The selected candidate will be employed by the School of Government Services (SOG Services), but their work location and reporting responsibilities will be at the F&O Finance SCE. SOG Services assists faculty and staff at the UNC School of Government in carrying out its important mission: to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government.

As a nonprofit organization and an official affiliated entity of the University of North Carolina at Chapel Hill, SOG Services also contributes to advancing UNC-Chapel Hill’s broader mission of academic excellence, research, and public service.

• Travel & Expense Document Review, 100% audit:
  Processes expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures.
• Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers.
• Ensures that submissions are in compliance with University, State, and Federal policies.

• Campus Support:
  Responds promptly and accurately to customers on policy and procedure questions.
• Communicates accurately and clearly to customers through both written and verbal response.
• Engages higher-level staff or supervisor as needed to assist and respond to customers.
• Serves as a subject matter expert on policy and procedure.
• Maintains productive and collaborative work relationships with team members and customers.

• Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Strong customer service through both written and verbal communication.
• Ability to interpret and enforce policy requirements.

• Experience with expense report submissions for accurate documentation and information requirements.
• Knowledge of university, state and federal policies for compliance purposes.
• Ability to identify process errors and escalate issues as necessary.