Multi-Unit Team Leader

Overview

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business, deliver an outstanding client experience, and achieve office growth objectives for three offices. Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evening and weekend hours as needed.

This role is in-person and not remote.

• Provide leadership to the customer-centric teams in three tax offices and deliver an outstanding client experience.
• Lead the development and performance of associates, including daily team meetings and clear communication across all offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with Associate Relations Center to address performance concerns.
• Build an engaging team environment through training and coaching, recognizing outstanding contributions.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with a track record of developing associates.
• Aptitude for executing growth plans and leading toward a growth culture.
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency, including MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

At H&R Block, we invest in our people by supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible).
• Check available benefits at

We are committed to a Connected Culture where trust, care, and connections help us work together and create an environment where everyone can bring their authentic self to work and feel they belong. You will be part of an exceptional work environment recognized on Best Companies lists, surrounded by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

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Location reference:
Wake County, NC. Example salary range: $158,953 - $286,114. Opened 1 week ago.