Admin Support Associate - Journey

Position Title

Admin Support Associate - Journey

ASOD Dental Faculty Practice-438000

Chapel Hill, NC

$33,540 - $44,014

Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world‑class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC‑Chapel Hill offers full‑time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Dental Faculty Practice provides general and specialty dental and maxillofacial treatment with faculty from various clinical departments and groups (i.e. general dentistry, orthodontics, pediatric dentistry, oral surgery, dental implants, oral medicine, orofacial pain, periodontics, prosthodontics, pathology, radiology, special care, and endodontics). The clinical team consists of caring and competent clinical assistants, hygienists, administrative and financial personnel.

An advantage to patients is that they can see multiple dental specialists as part of the same practice; these specialists are clinicians, educators and researchers that are committed to providing the highest quality of care for their patients.

• Regulate the flow of patients’ dental and maxillofacial appointment needs.
• Independently interacts with patients in person or by telephone.
• Triages incoming calls to properly appoint the patients to meet their needs whether in DFP or explain and provide contact information to the Student and Graduate Clinics.
• Fully registers new DFP patients (in the Electronic Patient Records- EPR) while explaining what can be expected at their first appointment and answering subsequent questions.
• Checks patients in and out of the practice, collects patients’ payments, and makes additional patient appointments if necessary.
• Works with DFP clinicians and clinical staff to coordinate, cancel, and reschedules patients as needed (e.g. due to incomplete lab work, change in the clinician’s DFP schedule or patient’s treatment plan).
• Strives to meet every patient care expectation whether in person or over the telephone while maintaining high professional standards.
• Reconciles end of day cash drawer, provides patients with service rendered receipts and forwards their information to the insurance office for processing.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

• Previous dental office experience and the ability to work independently with patients and provide attention to detail.
• Strong organizational skills.
• Thorough follow through on all patient, clinicians or clinical staff related tasks and the ability to meet deadlines.
• Excellent oral, written and interpersonal communication skills.
• Strong computer skills.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at  or send an email to employment.

Please note:

The Office of Human Resources will not be able to provide specific updates regarding the position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.