Guest Services Manager

Position Title

Business Services Coordinator – Advanced (Guest Services Manager)

Chapel Hill, NC

40 hours per week;
Monday–Friday 8:00 a.m.–5:00 p.m.; occasional nights and weekends

$50,220 – $55,602 (NC11 / GN09)

The Guest Services Manager oversees the Carolina Union Welcome Desk, Carolina Union Ticketing Services, and Carolina Union Event Support. Responsibilities include part‑time student employee hiring, scheduling, staff development, area‑specific budgets, and ticketing finance tasks.

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

• Knowledge of facility operations and conference planning.
• Familiarity with ticketing for events.
• Experience with Microsoft computer applications, 25
  
  Live or similar scheduling software, eTix or similar ticketing applications.
• Ability to manage part‑time employees.

• Experience and supervision in a box office or ticketing operation.
• Experience working at a help desk to address guest needs.
• Experience in a college/university setting, with special preference for work experience in a college union.
• Working knowledge of event planning and management, and the ability to relate successfully in one‑to‑one and group situations with people representing a wide variety of backgrounds and interests.
• Excellent, highly developed communication skills and comfortability working with high‑level and VIP clients.
• Ability to articulate clearly the planning needs of a diverse university population and know how to meet their needs by developing the event with the organization and guiding them to the successful completion of that event.
• Managerial, business, and financial skills to provide complete and accurate reservations and billing of events.
• Ability to work as part of a team to assess structural deficiencies and implement effective organizational solutions.
• Ability to assess individual student needs to design and implement intentional, measurable training that benefits both employer and employee.
• Demonstrated abilities in management, event planning, and full‑time staff supervision.
• Experience with managing student employees in an environment committed to student learning.
• Experience and knowledge in managing conferences and major events.
• Knowledge of student development and learning.
• Knowledge of equipment used in presentation of events.
• Ability to prepare and manage budgets.

Valid North Carolina driver’s license.

Not Applicable.

Evening work occasionally; night work occasionally; valid NC driver’s license; weekend work occasionally.