Prevention Case Manager - Region

Title:

Prevention Case Manager

Department:
Homeless Prevention and Rapid Rehousing - Region 2

Reports to:

Senior Case Manager

FLSA Status:
Exempt

Salary: $52,000 - $56,000 per year

$52,000.00/yr - $56,000.00/yr

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer employees a work‑life balance, a 401K (with employer matching), and core benefits (medical, dental, vision) for full‑time employees with a generous employer contribution toward premiums.

The Prevention Case Manager plays a vital role in supporting people in the community who are at imminent risk of homelessness. This position involves providing direct, time‑limited services to participants, including comprehensive assessments of their needs and connecting them with necessary resources such as legal assistance, housing options, and mental health support. The role emphasizes advocacy to ensure participants receive the full spectrum of services required to achieve housing stability.

It also involves prevention strategies to prevent participants from re‑entering crises or the justice system unnecessarily, by identifying alternative support systems and preventive measures. The position requires a client‑centered approach that respects self‑determination, involves participants in decision‑making, and empowers them to achieve their goals. Effective collaboration with community partners and service providers is essential for providing holistic support and addressing any gaps in care.

The role also involves maintaining accurate documentation and preparing reports to ensure compliance with organizational policies and funding requirements.

• Coordinate and manage assigned prevention cases
• Develop, maintain, and share a comprehensive resource library and related communication materials
• Promote program awareness and build trust with community partners to enhance engagement
• Provide housing location services, referrals, and advocacy
• Facilitate housing‑related tasks such as document collection
• Assist with rental assistance packages from various funding sources, properly document fund distribution, and lead the recertification process as needed
• Address safety concerns quickly and compassionately

• Collaborate as part of a multidisciplinary team to ensure timely service delivery
• Ensure all relevant participant information is promptly shared with the appropriate staff
• Monitor participant progress through regular contact and communication with external and internal service providers, conduct assessments, and make necessary referrals
• Manage tasks and maintain up‑to‑date, complete participant charts, including scanning documentation as needed
• Ensure accurate and timely documentation of participant interactions within the HMIS database
• Perform monthly data clean‑up to maintain HMIS accuracy
• Participate in weekly staff meetings and training sessions as directed by the supervisor
• Proactively communicate caseload coverage and provide updates on outstanding tasks when absent from work

• Work as a contributing team member within Shelter House and external agencies
• Exemplify Shelter House core values
• Perform other assigned duties as needed

• A bachelor's degree in human services/related field or commensurate experience
• 2+ years of street outreach, case management, direct services, or other related experience
• Strong written and oral communication skills
• Ability to prioritize…