Mission Delivery Center Technician

MANTECH seeks a motivated, career-oriented, and customer-focused Mission Delivery Center Technician to join our team in Chantilly, VA . In this role, you will apply your ITIL-based service desk expertise and mobile device support experience to efficiently resolve incidents, manage service requests, and deliver high-quality technical support in a fast-paced, team-oriented environment.

Responsibilities include, but are not limited to:

• Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.
• Be able to setup install and upload software on cell phones.
• Be able to activate and deactivate cell phones
• Answer end-user inquiries regarding procedures, application usage, phone status, and escalate complex issues as needed.
• Travel locally between customer buildings and support temporary assignments as required.
• Support coverage as part of a team operating between 7:00 AM and 3:00 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM.

Basic Qualifications

• HS Diploma and 8+ years of relevant experience OR Associates degree and 6+ years of experience OR Bachelor’s degree and 4+ years of experience
• Minimum 2 years of experience providing technical support in a help desk, service desk, or incident management role.
• Proven ability to troubleshoot and resolve technical issues involving cell phones

Preferred Qualifications:

• Have a strong understanding of cell phones.
• Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced, team-oriented environment.
• Experience with enterprise ticketing systems (e.g., Service Now, Remedy, Jira Service Management).
• Ability to quickly adapt to changing tasks and learn new skills on the job.
• Strong attention to detail and organizational skills.

Physical Requirements:

• Ability to remain stationary for at least 50% of the time. Also stand for extended periods of time.
• Ability to operate computers, phones, and standard office equipment for extended periods.
• Ability to move between offices and buildings.