Data Center Operations Manager, DCO

Job  | Amazon Data Services, Inc.

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating and devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.

In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Citizens. (Gov Cloud may NOT be accessed from outside of the United States).

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast‑learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve the workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided and continuously strive to improve our Customer Experience.

• 2+ years of data center engineering or operations experience.
• 2+ years of experience managing people in a technical environment.

• 2+ years of computer hardware experience, including troubleshooting and repairing experience.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or CND (Certified Network Defender) or Security+.
• Experience conducting interviews and making effective hiring decisions.
• Work a flexible schedule including weekends, nights, and holidays.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is $78,400.00 – $ USD annually in USA, VA, Chantilly. Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .