Technical Support Analyst​/Lead

Chantilly, United States | Posted on 07/22/2023

InterScripts is a Information Technology business based in Chantilly,VA and established in 2017 providing technology and platform enabled service sand solutions. Historically, we have enabled our customers to realize the mostvalue from their technology and resources through our Managed Services, Archival Solution, EHR,ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services.

In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients’ application modernization efforts, custom development, support,operations, and MSP projects.

POSITION SUMMARY: The Technical Support Analyst role provides Tiers 1 and 2 support on business applications and partners with the business and technical staff to support end users and customers. The ideal candidate enjoys problem-solving, connecting with end users, and providing excellent customer service.

Location
:
Chantilly Office

Language
:
English and Spanish ( Must to have )

Timing
:
Rotating Shifts

Support Channels
:
Chat, Phone, and Calls

EDUCATION AND EXPERIENCE REQUIREMENTS:

• A degree in information technology or a related field is required.
• 0-2 years of business application technical support experience is preferred.
• Proven experience supporting mission-critical applications.
• Basic knowledge of Windows desktop, server operating system, and relational databases, especially Microsoft SQL Server.
• Understanding systems and becoming a subject matter expert of certain applications is highly desired.
• Proficient in Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).

ATTRIBUTES:

• Effective Communicator:
  You possess strong communication skills and can build and maintain a culture of trust and respect.
• Team Oriented:
  You can embrace the ideas of others (even if they conflict with your own) for the sake of the Company. You commit time, focus, and energy to develop future leaders by motivating them around a common purpose and vision.
• Self-motivated:
  You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks proactively. You understand the tools and processes needed to meet more significant strategic initiatives.
• Passionate:
  You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
• Analytical:
  You use logical reasoning and data to build conclusions, recommendations, and reporting.

WORK ENVIRONMENT:

• Works primarily in a climate-controlled environment with minimal safety and health hazard.
• Works in an office environment, remaining stationary at a desk, table, or computer workstation for extended periods. Frequently uses near vision for reading and computer tasks.

Reasonable accommodations may be made to enable individuals with disabilities to

This job description only lists some of the duties of the job. Supervisors or managers may ask you to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, so you or the Company may terminate your employment at any time, with or without notice, if you don't mind.

Should have Technical Support Experience

Should have support experience in English and Spanish languages