DoD Service Liaison

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.

You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Transformation Consultant for Sales & Commerce, you will lead strategic initiatives that redefine how organizations engage customers, drive revenue, and optimize commercial operations in the digital age. You will partner with business and technology leaders to design and implement transformative strategies that align sales, marketing, and commerce functions with evolving customer expectations, emerging technologies, and competitive market dynamics.

Your primary responsibilities will include:

* Conduct Maturity Assessments:
Assess current-state processes to identify growth opportunities and architect future-state operating models that integrate digital sales channels, omnichannel commerce, and customer-centric engagement strategies.

* Define Transformation Roadmaps:
Develop strategic plans that enable the adoption of modern platforms such as CRM, CPQ, eCommerce, OMS, and customer data platforms (CDPs).

* Facilitate Cross-Functional Alignment:
Collaborate with stakeholders to ensure alignment and agile delivery of transformation initiatives.

* Enable Solution Adoption:
Implement solutions that drive business outcomes and optimize commercial operations.

* Drive Stakeholder Engagement:
Engage with business and technology leaders to ensure successful transformation and adoption of new strategies.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

* Digital Commerce Expertise:

Experience with designing and implementing transformative strategies that align sales, marketing, and commerce functions with evolving customer expectations and emerging technologies.

* Business Process Assessment:

Experience with assessing current-state processes to identify growth opportunities and architect future-state operating models that integrate digital sales channels and customer-centric engagement strategies.

* Modern Platform Implementation:

Experience with enabling the adoption of modern platforms such as Out Systems.

* Change Management Capabilities:

Experience with facilitating cross-functional alignment, stakeholder engagement, and agile delivery of transformation initiatives to ensure successful transformation and adoption of new strategies.

* Strategic Planning:

Experience with developing strategic plans that drive revenue growth, improve customer engagement, and optimize commercial operations in the digital age.

Security Requirement

Must hold and maintain an active DoD Security Secret Clearance

Preferred technical and professional experience

* Digital Commerce Knowledge:

Experience with emerging technologies and trends in digital commerce, including omnichannel commerce and customer-centric engagement strategies.

* CRM and CPQ Expertise:

Experience with enabling the adoption of modern platforms such as CRM and CPQ to drive business outcomes and optimize commercial operations.

* Customer Data Platforms:

Experience with implementing customer data platforms (CDPs) to enhance customer engagement and drive revenue growth.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our…