CSE - Optical Networking

Description

This position supports various roles:
Customer Support, onboarding, and software testing. Primary function is to provide netFLEX software/application support to assigned customers. Responsibilities include troubleshooting server OS, assisting IT administration, and troubleshooting software and network telecom equipment issues. Onsite and web‑meeting customer training support is required.

• Understanding and experience with leading telecom equipment, optical networking, and troubleshooting skills
• LINUX/UNIX working knowledge is a plus
• Excellent customer service support
• Familiarity with Microsoft Office software, as well as other communication packages – Microsoft Teams, Cisco Web Ex, Zoom, Blue Jeans, Google Meet, and others utilized daily, with video
• Must be a self‑starter and self‑motivated with a strong initiative to learn, exhibit outstanding teamwork, and have excellent communication skills for cross‑departmental management
• Deep knowledge of optical networking, specifically including DWDM/OTN & Ethernet from various vendors
• SONET DS1 thru OC192 and SDH is a plus. Please list the specific equipment you have experience with
• In‑depth NOC and/or onsite experience in provisioning, troubleshooting, and overall process development
• Knowledge of TL1, SNMP, CLI, REST, RESTCONF, Netconf/Yang protocols

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