Resident Engineer

Join to apply for the Resident Engineer role at Nokia Federal Solutions Inc
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This position is contingent upon contract award.

The Resident Engineer (RE) position is a post-sales role that is customer facing, representing Nokia Federal Solutions (NFS) to government customers. The RE role will support customer testing and ongoing operations and perform Proof of Concepts (PoCs)/demos. We are looking for an RE, who has extensive hands‑on experience in IP/MPLS, with configuration knowledge of the Nokia IP routing portfolio.

• Work independently, and as a team member; act as the technical lead when dealing with customers.
• Energetic, results‑oriented, and a self‑starter.
• Share knowledge with customers on operational and troubleshooting of Nokia’s router solutions.
• Lead design discussions with the customer on NFS’s behalf and consult with CSAs for design validations.
• Engage in the day‑to‑day activities of the customer as related to Nokia products and services.
• Produce and deliver product configuration based on pre‑defined network designs.
• Produce detailed Network Migration Services (Method of Procedure [MOP]) to support our customer’s requirements.
• Act as on‑site technical prime/Subject Matter Expert (SME) in IP/MPLS; engage customers, present viable technical solutions, and articulate their value to our customers.
• Act as on‑site technical prime for validating/supporting automated service creations and report generation tools.
• Assist with design documentation, training documentation, and various customer‑facing documents.
• Conduct knowledge sharing with the customer.
• Work closely with customers to test, design, and plan for network deployments and live migrations of customer traffic on IP/MPLS equipment.
• Operate test equipment (e.g., IXIA/Spirent) for L2 and L3 scenarios.
• Design service for/upgrade/configure Nokia’s IP/MPLS products.
• Develop and maintain strong relationships with customer’s technical teams.
• Develop and maintain in‑depth technical and marketing knowledge of key Nokia IP product lines.
• Work directly with end customers and in a consultative manner with product support teams, regional customer support teams, the R&D organization, and pre‑sales (Customer Solutions Architect [CSA]) teams to deliver projects.
• Contribute to the creation of customer network evolution plans, and actively position our technology strategy, solutions, and products to address customer needs.
• Facilitate Nokia product ticket resolution created by customer by working with Nokia’s Technical Support organization.
• Address complex technical risks (e.g., product roadmap availability) with mitigation plans and solutions that generate solid business impact.
• Work with customers on Proof of Concepts (PoCs), trials, demos, etc., and provide first‑level support in event of configuration questions.

This position will require travel, 10% to 20% of the time.

• Bachelor’s degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience.
• At least 10 years’ experience in an IP/MPLS focused, customer‑facing post‑sale role (or consulting systems engineer, technical marketing engineer, etc.) in the telecom industry, government, or equivalent military experience.
• Detailed understanding of IP/MPLS technology and network implementation in a Service Provider (SP) environment.
• Knowledge and experience of configuring EVPN, specifically EVPN‑MPLS.
• Knowledge and experience of configuring Segment Routing (SR), specifically SR‑MPLS and ideally SRv
  6.
• Hands‑on knowledge of Nokia IP routing portfolio (SR OS); ability to configure/troubleshoot the equipment, including relevant certification (SRA/NRSII).
• Hands‑on knowledge of competitor’s IP/MPLS routing products (Cisco/Juniper/Arista); ability to configure/troubleshoot the equipment (CCIE‑SP, JNCIP‑SP) would be beneficial.
• Secret level security clearance, or the ability to obtain one.
• Excellent written and verbal communication skills.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting