Event Management Practice Area Analyst

Join to apply for the Event Management Practice Area Analyst role at CACI International Inc
.

Job Category:
Information Technology;
Time Type:
Full time;
Minimum Clearance Required to Start: TS/SCI with Polygraph;
Employee Type:
Regular;
Percentage of

Travel Required:

None;
Type of Travel:
None.

Deployment and operations of IT Infrastructure Event Management processes while assisting in IT Infrastructure governance and operations. The analyst will work with key stakeholders to ensure proper implementation of event management processes, analyze event trends to identify improvement opportunities, and help maintain operational excellence through continuous service improvement practices.

• Contributes to the planning, design, and implementation of ITIL ITSM Event processes
• Participates in the deployment and transformation of IT infrastructure processes and procedures
• Provides analysis and support for on‑going service delivery, performance, and governance operations
• Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise
• Helps monitor services throughout the ITIL ITSM process lifecycle; verifying adherence to specified process requirements and supporting quality assurance activities
• Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes
• Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis
• Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards
• Participates in TEMs and other requirement gathering work sessions
• Works as a self‑starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team

• An Active TS/SCI Clearance with Polygraph
• Degree or equivalent experience and a minimum of 3 years of related work experience
• Extensive working knowledge of Service Management workflows and ITSM processes
• Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
• Good written and communication skills with the ability to clearly document and explain business processes

• ITIL certifications or training
• Experience with network devices—ability to read devices, throughput, ascertain false‑positive readings, and determine if reported events are actionable
• Familiarity with Service Now, Splunk, SRS, or other ITSM management tools
• Familiarity with Tableau

Seniority level:
Mid‑Senior level;

Employment type:

Full‑time;
Job function:
Business Development and Sales;
Industries: IT Services and IT Consulting.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time‑off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.

Your potential is limitless. So is ours. Learn more about CACI here.

The proposed salary range for this position is $86,600 – $181,800. Final salary will depend on location, salary band, experience and qualifications.

ACCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

This position is contingent on funding and may not be filled immediately. However, it represents positions within CACI that are consistently available.