Cisco Call Manager Administrator

Overview

Join to apply for the Cisco Call Manager Administrator role at CACI International Inc. The Cisco Call Manager Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization’s Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services.

• Administer and maintain Cisco Unified Communications Manager (CUCM) systems in compliance with DoD security standards
• Perform user account management, device configuration, and phone provisioning per DoD guidelines
• Monitor system performance and generate regular status reports for DoD compliance
• Execute routine maintenance tasks, backups, and system health checks following DISA STIGs
• Provide tier 2/3 technical support for voice and unified communications issues
• Assist with system upgrades and patch management under senior engineer guidance
• Maintain accurate documentation of system configurations and changes per DoD requirements
• Support dial plan management and call routing configurations
• Coordinate with vendors and service providers for issue resolution
• Participate in on-call rotation for after-hours support and maintenance windows
• Administer and maintain the CUCM environment, including user provisioning, configuration management, and system monitoring
• Perform regular system health checks and maintenance tasks to ensure reliability and performance
• Knowledge of dial plans, call routing, and voice gateway configurations; familiarity with Cisco Unity Connection and voicemail administration
• Basic networking concepts (TCP/IP, VLANs, DNS) and adherence to DoD 8570.01-M and DoD 8140.03 certification requirements
• Ensure DoD 8140 compliant certification such as CompTIA Security+; CCNA Collaboration or higher certifications (preferred)
• Ability to obtain/maintain Secret Clearance

• 10+ years of relevant experience (Bachelor’s degree in a relevant field may be substituted for 5 years of relevant experience)
• Familiarity with network and system security principles, protocols, and configurations
• Strong analytical and problem-solving skills to troubleshoot and resolve complex issues
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• DoD 8140 compliant certification such as CompTIA Security+; CCNA Collaboration or higher (preferred)
• Ability to obtain/maintain Secret Clearance

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and customers. You’ll have autonomy and flexible time off benefits, plus access to robust learning resources to support your ambitions.

A focus on continuous growth. Together, we will advance our nation’s critical missions, build on our track record of success, and find opportunities to break new ground in your career.

Your potential is limitless. So is ours.

The proposed salary range for this position is $86,600 - $181,800. The final salary is influenced by factors such as location, contract terms, experience, skills, education, and certifications.

CA CI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.