Customer Service Representative

Description

We are seeking a Customer Service Representative for our location in Chantilly, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.

Responsibilities:

- Efficiently handle customer inquiries and resolve issues.

- Process customer applications with precision.

- Update and maintain accurate customer records.

- Monitor customer accounts and take appropriate actions.

- Follow up with customers regarding past due payments through phone calls and emails.

- Send reminders to customers about delinquent payments via email, voicemail, and mail.

- Perform data entry tasks to update customer accounts.

- Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.

- Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.

Requirements

- Minimum of 2+ year solid customer service experience.

- Proven expertise in delivering high-quality customer service.

- Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint.

- Excellent communication skills, both verbal and written.

- Ability to handle difficult customer interactions with grace and professionalism.

- Willingness to work in a team-centered environment.

- Ability to multitask and manage time effectively in a busy environment.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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