Business Analyst

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values:
Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

We are seeking an experienced Business Analyst with strong Business Process Engineering (BPE) expertise to support a short-term engagement. This consultant will analyze, document, and optimize current business processes to improve operational efficiency, service delivery, and data-driven decision-making across organizational functions. The ideal candidate brings deep experience leading business process analysis initiatives, facilitating stakeholder workshops, and delivering actionable recommendations in nonprofit, government, or mission-driven environments.

• Assess current-state business processes across key operational areas.
• Facilitate stakeholder workshops and discovery sessions to gather requirements and pain points.
• Develop current-state and future-state process maps (BPMN or similar).
• Identify process gaps, redundancies, bottlenecks, and opportunities for automation or standardization.
• Perform root cause analysis and recommend process improvements aligned with organizational goals.

• Translate business needs into clear functional and process requirements.
• Produce high-quality documentation including process maps and workflows, business requirements documents (BRDs), gap analyses and recommendations, implementation of roadmaps and prioritization matrices.
• Ensure deliverables are clear, actionable, and aligned with leadership expectations.

• Collaborate with leadership, program teams, and technical stakeholders.
• Facilitate working sessions and presentations to validate findings and recommendations.
• Build consensus and drive alignment on future-state processes.

• Provide recommendations for process governance and performance metrics.
• Support the development of KPIs and measurement frameworks to track improvements.
• Deliver a final report summarizing findings, recommendations, and next steps.

• 8–10 years of experience as a Business Analyst with strong emphasis on Business Process Engineering / Process Improvement.
• Demonstrated experience leading process re‑engineering or transformation initiatives.
• Must be a U.S. Citizen.

• Process mapping tools (Visio, Lucidchart, Miro, etc.).
• BPMN, Lean, Six Sigma, or similar methodologies.
• Proven ability to facilitate workshops and translate stakeholder needs into actionable deliverables.
• Excellent written and verbal communication skills.
• Experience working in nonprofit, government, or mission-driven organizations preferred.
• Ability to work independently and deliver high-quality outputs within a short timeline.

• Lean Six Sigma certification or equivalent.
• Experience supporting nonprofit or mission-driven organizations.
• Experience supporting digital transformation or operational modernization initiatives.
• Experience developing KPI frameworks and performance metrics.

• Current-state process documentation.
• Future-state process maps and improvement recommendations.
• Gap analysis and prioritized roadmap.
• Executive summary and final report.

• Bachelor's degree in a related field is highly preferred.

• $110/hour (1099 Contractor).
• Duration: 2 months (short-term engagement).
• Work Arrangement:
  Fully Remote.

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.