Business Operations Manager

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Job Title

Business Operations Manager

Functional Title

Business Operations Manager

Contract position State Location

Chantilly, VA US (Primary)

Education

Bachelor's Level Degree

Job Type

Full-time

Job Description

The Business Operations Manager reports directly to the Execution Team (X6) Director. The Business Operations Manager assists the X6 Director with multiple business areas including:
Business Development, Contract Performance & Execution;
Customer Relations;
Financial Execution (Revenue, Profits, and Indirect Budgets), Performance Metrics;
Team Employee Management and Relations (Recruitment, Performance, Recognition, Mentoring, Time & Expense); and Corporate Taskings.

Job Requirements

Team Employee Management and Relations (Recruitment, Performance, Recognition, Mentoring, Time & Expense)

• Responsible for team’s mentoring, goals, training, morale, and performance issues.
• Responsible for assisting X6 Director with interviewing and screening candidates, attending job networking activities and making hiring recommendations.
• Responsible for Time and Expense Reporting; including approving time cards, PTO, and expenses
• Responsible for working with HR on Performance Management including coaching, reward and recognition, discipline, and termination. Work with HR to develop Performance Improvement Plans (PIP) as required.
• Work with HR on Personnel Issues including, consultation, reward, discipline and termination. Work with HR to develop a Performance Improvement Plan (PIP), as required.
• Review and advise employee on Self Evaluations and support the Performance Management process
• Provide required feedback/career assessments throughout the year and recommend salary changes and bonuses
• Schedule and lead team meetings at a minimum monthly
• Communicates with all team members and keep management updated
• Understanding of all Corporate Policy and Procedures and clearly communicate to employees
• Responsible for facilitating on boarding and new hire orientation
• Support and facilitate the mission and company goals of Quantech Services

Contract Performance & Execution

• Responsible for all Execution of Contract Requirements per the PWS, SOW, Transition Plan, CDRLs, SDS (Performance Metrics)
• Review and advise Operation Teams regarding approval of Contract Modifications for signature
• Responsible for quality of contract/financial information loaded into People Soft data
• Support and assist in development of Labor Category qualifications and staffing plans are reviewed and approved to execute contracts
• Assist in OCI Mitigation Plans and Addendums to Quantech’s Corporate OCI Plan

Customer Relations

• Interface with customer for all issues including problem resolution
• Identify and report all customer issues and complaints to Quantech’s QMS and Quality Manager, as needed
• Provide and promote outstanding customer support
• Promote a working environment and service that warrants Outstanding CPARS and customer feedback
• Customer interface for baseline growth, and business opportunities

Business Development (BD)

• Support the development of Capture Plans and Bid-No-Bid briefings for proposals
• Support customer Calls and Teaming Meetings to brief qualifications and assess opportunity and teaming structure
• Attend Industry and Customer events for corporate marketing/relationship building
• Assist in the Proposal Management Process as an Author, Reviewer or Volume Lead
• Support Business Development promoting Quantech’s capabilities
• Prepare Past Performance and Resume/Technical write-ups for proposal process

Corporate Taskings

• Prepare corporate resume and coordinate team submittals
• Attend SLT meetings and answer action items from SLT meetings
• Provide energetic and enthusiastic representation of Quantech
• Highly flexible to “get it done” and supports all efforts as required to execute
• Works autonomously and requires minimal supervision
• Displays high level of initiative and involvement with corporate and customer needs
• Has the ability to develop, understand and explain corporate strategies to staff
• Capability to develop and motivate staff
• Ability to work with others under stressful personal situations
• Judgment and maturity to help address complex personnel issues
• Self starter with excellent written and verbal communication skills
• Understand and displays Company’s Core Values
• Communicates well with all levels of team members and management
• Simultaneously supports multiple departments in multiple locations
• Excelled written and verbal communication skills

Education Required:

Master’s degree is desired. Bachelor’s degree in a related area required.

Years of Relevant

Experience:

At least 10 years of business operations experience including at least 5 years in the IC or DoD (preferably the NRO).