Guet Support Specialist

Provide our guests with a “World Class” service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life!
100% of the time, 100% of the Guest, NO EXCEPTIONS!

The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.

• Warmly greet all service guests upon arrival and assist with vehicle check-in.

• Provide guests with clear directions to the waiting area, restrooms, and amenities.

• Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.

• Communicate in a professional, courteous manner consistent with Lexus customer service standards.

• Safely drive, park, and retrieve customer vehicles throughout the service process.

• Perform vehicle walk-arounds to identify existing exterior damage and record findings.

• Maintain a clean and orderly flow of vehicles in the service drive and parking areas.

• Assist with vehicle deliveries or shuttle driving when needed.

• Keep the service drive clean, organized, and presentable at all times.

• Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).

• Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).

• Manage loaner vehicle check-in/out processes if assigned.

• Follow all dealership safety guidelines for driving and vehicle handling.

• Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.

• Report any vehicle issues, unsafe conditions, or customer concerns promptly.

• Support end-of-day closing procedures, including securing vehicles and organizing keys.

• Valid driver’s license with a clean driving record.

• Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).

• Strong customer service and communication skills.

• Professional appearance and positive attitude.

• Ability to stand, walk, and move vehicles for extended periods.

• Previous experience in automotive service, hospitality, or customer-facing roles.

• Familiarity with luxury-brand customer service expectations.

• Ability to multitask in a fast-paced environment.

• Primarily outdoors in the service drive and parking areas.

• Fast-paced, guest-focused environment.

• Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.

• Competitive hourly pay.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Employee vehicle purchase/service discounts.

• Growth opportunities within the dealership.