Clinical Lead & Operations Support

About Urgent Care for Kids

At Urgent Care for Kids, we believe every child deserves access to high-quality, compassionate healthcare. Our team works hard to provide excellent care in a fast-paced, supportive environment where collaboration and growth are encouraged.

The Clinical Lead & Operations Support plays a dual role in supporting both patient care and clinic operations. About 90% of this role is dedicated to clinical and front-desk duties as a Utility Player, while 10% of the role focuses on leadership and administrative responsibilities. This is a hands-on position ideal for a strong leader who enjoys both patient interaction and team management.

Leadership & Operations

• Oversee daily clinic operations and ensure proper staffing

• Create schedules, delegate tasks, and monitor workflow

• Lead, coach, and mentor team members while fostering a positive culture

• Manage payroll/timecards, inventory, and supply orders

• Ensure compliance with HIPAA, OSHA, and all federal/state regulations

• Participate in recruiting, training, and onboarding new team members

• Track KPIs, patient satisfaction, and operational performance

• Address patient concerns and reviews

Clinical & Front Office Duties

• Triage patients and assist providers with procedures (splinting, wound care, injections, labs, etc.)

• Administer medications as directed and provide patient education

• Maintain exam rooms and support lab/radiology procedures

• Perform front-desk functions such as patient check-in, insurance verification, billing, and collections

• Travel to other clinic locations when coverage is needed

Required

• High school diploma or equivalent

• Certified Medical Assistant (RMA, CMA, NRCMA) with at least 2 years of leadership/management experience

• BLS certification (AHA preferred)

• 1+ year pediatric experience

• 1+ year medical office management experience

• Strong leadership, training, and customer service skills

• Proficient in Microsoft Office Suite and EMR software

Preferred

• CMA or LVN (Texas or compact license, in good standing)

• Bilingual (Spanish)

• 1+ year urgent care experience

• Additional pediatric or management experience

• Fast-paced urgent care clinic setting with regular patient interaction

• Exposure to communicable diseases and clinical substances

• Ability to stand/walk for extended periods and lift/move up to 50 lbs

We’re committed to creating a team that reflects the communities we serve. We embrace diversity, equity, and inclusion—and believe that diverse teams make the strongest teams.

👉 Apply today to join our mission of making healthcare more accessible for children and families across Texas!