Managed Services Account Executive

Do you want to work for a company where your co‑workers are co‑owners? We are 100% employee owned! Smartpress is a fast‑growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high‑quality printed products and world‑class customer service.

Not to mention our commitment to eco‑friendly practices and sustainable materials (“smart” is in our name, after all).

At Smartpress, we’re looking for a dynamic Managed Services Account Executive to join our team. In this role, you will be responsible for driving revenue growth and building lasting client partnerships. You’ll manage a portfolio of clients who utilize our Marketing On Demand platforms to support large‑scale print and fulfillment programs. Working closely with Project Managers and Site Implementation Managers, you’ll ensure programs run smoothly, client expectations are met, and Smartpress continues to grow year over year.

To be successful, you’ll bring a self‑motivated mindset, a passion for developing long‑term relationships, and a commitment to delivering high‑quality products and services on time. Guided by our mission and core values, you will play a pivotal role in expanding our presence within client organizations and ensuring client satisfaction at every step.

Monday through Friday 8:00 am – 5:00 pm, with a minimum of 3 days in the office.

• a Bachelor’s degree preferred, or equivalent print or retail industry experience in a sales role.
• a minimum of 5 years industry experience with a proven track record of success in growing a customer base and expanding sales with existing customers.

• be proactive, anticipating client needs and providing solutions before challenges arise.
• demonstrate strong critical thinking skills to analyze complex situations and identify the best path forward.
• possess exceptional communication skills that foster trust, collaboration, and the ability to build strong networks and teams.
• bring polished presentation skills to confidently convey ideas, strategies, and results to diverse audiences.
• effectively coach, mentor, and influence others to achieve shared goals and deliver outstanding results.

• develop business within client accounts by cultivating relationships and understanding client needs and expectations for Smartpress deliverables.
• serve as a strategic business partner to assigned clients, deeply understanding their business model, goals, and strategic vision to identify opportunities for growth.
• collaborate closely with the assigned Project Manager (PM) and implementation teams (Design, Production, etc.) to clearly communicate client expectations and ensure deliverables are met on time, within budget, and to the required design and quality standards.
• maintain positive, ongoing client relationships while also pursuing new business opportunities.
• perform miscellaneous projects and tasks as requested by management.
• achieve or exceed assigned sales targets and key performance indicators (KPIs).
• travel to client corporate and retail operations as needed.
• partner with the Business Development Account Executive to understand the current pipeline and transition plans.

• able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization.
• willing to admit when you make a mistake (it happens to the best of us).
• fiercely loyal to both our customers and team.
• trustworthy, reliable, and easy to get along with.
• enthusiastic and eager to take on new challenges.
• adaptable and willing to wear whatever hat gets the job done.

• We're a 900‑person visual merchandising company.
• We are 100% employee‑owned.
• We offer a generous paid time off benefit that increases with tenure.
• This is a full‑time position in Chanhassen, MN.