Field Service Engineer

Description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Field Service Engineer to join our fast paced, customer-oriented Field Service engineering team. The successful candidate will assist our Engineering and Sales teams in the development and delivery of process control solutions for our industrial customers.

• Work with our customers to become a Trusted Advisor by:

• Actively listening and communicating to accomplish customer’s objectives

• Providing ongoing site support, which may include:

• Distributed Control System configuration, commissioning, startup, and tuning

• Distributed Control System, field instrumentation, and system-related troubleshooting and problem resolution

• Performing basic to complex Loop tuning

• Creating and managing interfaces to PLCs, drives, and various control bus networks

• Performing basic to complex cybersecurity maintenance

• Setting up and configuring Microsoft Windows administrator functions

• Creating and managing Ethernet IP networks

• Leading preventive maintenance visits

• Auditing control system power and grounding

• Recommending and implementing plant floor digital transformation technologies, including setting up and configuration of Operational Analytics, Product Data Management, and Operations Management Systems.

• Travelling to customer facilities

• Developing solutions with customer-provided information, system design, remote access, backup system files, virtual systems, designing and testing solutions

• Developing and delivering operator training.

• Provide clear and frequent communications by:

• Performing basic to complex diagnostic and troubleshooting over the phone or video and in person

• Creating and delivering detailed and professional engineering reports offering clear recommendations and guidance to customers

• Independent customer interface, technical review of opportunities, system-generated reports, actionable recommendations

• Capturing leads for additional product or service opportunities

• Work as a team by:

• Working cooperatively with others, sharing knowledge, lessons learned, and participating in or leading team meetings and projects where solutions are developed, ideas are exchanged, and processes are improved

• Helping colleagues as they encounter situations

• Participating in and supporting the Novaspect’s technical access line (NTA)

• Mentoring other Control System Engineers

• Working closely with sales to bring in any opportunities

• Work to grow Novaspect as an employee-owner by:

• Representing Novaspect’s core behaviors, quality, customer service, and brand

• Developing advanced skills and knowledge in general control systems, infrastructure, and operational technology

• Complying with internal and customer safety programs

• Emphasizing Novaspect Core Behaviors and Lenses in daily activities and interactions

• Bachelor’s degree in engineering or technology field or technical work experience
• 2-4 years of experience in the control system engineering field
• Experience working with Delta
  
  V, preferred
• Demonstrate excellence in core job responsibilities and competencies
• Seeks additional responsibilities, engages in opportunities to grow and develop skills and competencies
• Ability to perform as an embedded engineer at a customer location
• Ability to work independently as the primary technical interface for customer or sales team

• Ability to lift up to 30lbs (i.e., Workstation Monitors and Laptop Computers)
• Ability to work extended hours on a computer
• Ability to work in a loud industrial environment
• For Field-based roles:
  Must be willing to work at customer sites which include, but are not limited to, oil & gas sites, refineries, nuclear and chemical plants, paper, and steel mills
• For Field-based roles:
  Ability to be clean-shaven to accommodate required Personal Protective Equipment (PPE) usage (e.g., respirator) as needed at customer
• Ability to travel to customer sites up to 65% of the time

• Base Salary Range: $85,000 – $95,000
• Potential Bonus: 5%
• Overtime Eligible

The final offer will be based on several factors, including, but not limited to the…