Front Desk Assistant

The Front Desk Associate is the first point of contact for members and guests, responsible for delivering outstanding customer service and maintaining a positive, welcoming environment. This role handles administrative and sales tasks, responds to inquiries across communication platforms, supports gym cleanliness, and helps ensure a smooth and engaging member experience.

• Customer Service & Communication
  • Greet members and guests with professionalism and enthusiasm.
  • Respond to phone calls, emails, and social media messages promptly and accurately.
  • Engage with members to build rapport and address questions, concerns, or feedback.
  • Maintain a friendly, helpful, and customer-focused attitude at all times.
• Conduct gym tours for prospective members, promoting club features and benefits.
• Assist with membership sign-ups, renewals, and cancellations.
• Communicate current promotions, programs, and services to prospects and members.
• Upsell additional services or memberships when appropriate.
• Administrative Duties
  • Ensure all membership paperwork and transactions are processed accurately.
  • Keep the front desk area clean, organized, and professional.
  • Adhere to safety, security, and confidentiality protocols.
• Facility Support
  • Perform regular cleaning and maintenance tasks for gym equipment.
  • Provide basic guidance to members on equipment use and safe workout techniques.
  • Support overall cleanliness and order of the club environment.
• Other Duties
  • Perform other job-related duties as assigned to support the success of the broader business objectives.

• Customer Focus
  • Excellent interpersonal and communication skills.
  • Positive, energetic, and professional demeanor.
• Organizational & Administrative
  • Strong attention to detail and ability to manage administrative tasks efficiently.
  • Comfortable handling multiple tasks and inquiries simultaneously.
• Teamwork & Flexibility
  • Willingness to collaborate with peers and management.
  • Adaptability to shifting priorities and schedule changes.
• Fitness Enthusiasm
  • Passion for health, wellness, and helping others achieve their fitness goals.
  • Basic understanding of gym operations and equipment.

• High School Diploma or GED required.
• Previous experience in customer service; fitness or hospitality experience preferred.
• Sales experience is a plus.

Compensation: $16.00 per hour.

Founded in 2003, Snap Fitness is a fast-growing, worldwide provider of compact, state-of-the-art 24/7 fitness centers. Snap is a fast, convenient, and affordable workout alternative to oversized, overpriced, and overcrowded health clubs. We feature 24/7 access to cardio and strength-training equipment that truly sets industry standards. With progressive, member-friendly policies that include the elimination of contracts, an ability to freeze memberships for up to three months annually, and the freedom to use any Snap Fitness club in North America, our club represents one of the best high-growth employment choices for today's fitness-oriented job seeker.

Ready to join the supportive Snap Fitness team? We are always posting new job opportunities at our clubs across the country. As a Snap Fitness team member, you’ll make a difference in people’s lives every day. If you want a job where you can inspire others and help them achieve their health and fitness goals, you've come to the right place.

We're looking for outgoing, passionate leaders to join our team!

Working at Snap you will definitely get to network with a lot of professionals and college students. The experience has no limit on what you can learn. From desk support to management, you’ll definitely build on whatever you already know. More importantly, there's an open door policy where you can ask any questions and speak with master trainers and head of management.