DSW Associate Store Manager

Overview

General

Summary:

Supports and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory-related actions to drive sales and results. Partners with the management team to understand daily/weekly/monthly store priorities. Participates in and supports merchandise placement, fulfillment and store recovery. Participates in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.

• Be empowered to meet the customer where they are and personalize their experience:
  Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPIs. Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Be committed to the customer having a consistent positive experience:
  Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

• Bring the power of shoes to life by leveraging in-store and digital services:
  Sets clear expectations, participates, and follows up on all inventory related activities including but not limited to freight receipt, product placement, markdowns, and MOOS; and on all omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Collects and submits all supply needs to ensure successful operations in all areas of the business.

• Be responsible to pause and put the customer first:
  Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager. Ensure associates are equipped in successfully resolving customer concerns and aware of when to escalate to the Store Manager. Support Store Manager with associate timekeeping activities to ensure all store labor deliverables are met, including scheduling, forecasting, payroll management, etc.
  
  Support Store Manager in resolving associate relations matters and providing feedback on associate performance.

• Bring Fun And Energy To Everything You Do:
  Recognize the store team through company recognition tools. Support development of the store team through training, coaching, feedback and motivation. Assist in recruiting, interviewing, and onboarding Store Associate candidates. Delegate and/or perform all other associate duties within store. Perform other duties as assigned by the Store Manager and/or Co-Manager.

• Required Skills:
  
  Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. Ability to develop collaborative working relationships. Good verbal and written communication skills. Ability to move with tempo and hold team accountable to meet time-bound expectations. Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. Proficient in the use of technology to engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
  
  Ability to stand or walk up to 100% of working time. Lifting up to 50 pounds on an occasional to frequent basis. Stoop, kneel, crouch or crawl on a frequent basis.

• Experience:
  
  Minimum 2 years management experience. Minimum high school graduate or equivalent. Some college preferred.