Store Supervisor Part-Time

GENERAL SUMMARY

The Store Supervisor assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Store Supervisor partners with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, fulfillment and store recovery.

Store Supervisors participate in monitoring associate compliance to all company policies and procedures as well as adherence to Asset Protection standards. They assist in assigned projects and tasks to support service levels which include opening and closing the store.

Store Manager and/or Co-Manager

• Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasking related to daily open/close including store cleaning, recovery and maintenance standards.
• Meet metric‑based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Clearly communicate business trends to SM/ML.
• Review daily communication; plan and assign tasks throughout the day and follow through with required actions.
• Perform other duties as assigned by the Store Manager or other leader.

• Increase sales and success by maintaining sales floor and stockroom, enabling the flow of merchandise to ensure an appealing experience to consumers.
• Supervise and participate in the planning and execution of all inventory management related activities including freight receipt, placement, markdown and MOOS.
• Be responsible for all omni activities in store including Charge/Send, BOPIS/BOSTS, Delivery.
• Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
• Ensure a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
• Maintain supply inventory to ensure successful floor moves, markdowns and fulfillment in stockroom, cashwrap, clearance and non‑sales areas.
• Perform, maintain and complete all information related to audits, donations, transfers, mismates, damages, etc.

• Work closely with the store leadership team to understand and follow policy and procedure.
• Assist the Store Manager and other leaders in recruiting/interviewing candidates.
• Support the team by training, coaching, directing associates and communicating development feedback to the management team efficiently.
• Provide feedback to the Store Manager on associate performance and communicate associate‑relations issues for follow‑up.
• Support the team in managing payroll and associate time‑keeping activities.
• Recognize associates through our company recognition tools.

• Excellent customer service by exhibiting a positive mindset and enthusiasm.
• Ability to manage ambiguous situations to resolve internal and external conflict.
• Ability to develop collaborative working relationships.
• Ability to recognize what is critical and take action.
• Good verbal and written communication skills.
• Proven ability to train, coach, develop and motivate others.
• Ability to hold the team accountable to time‑bound expectations.
• Time management.
• Professionalism.
• Able to work overnight or early morning shifts.
• Proficiency in basic computer use, including Microsoft Office.

• Minimum 2 years retail experience.
• Some college preferred.
• Minimum high school graduate or equivalent.