Retail Back End Department Head

PGA TOUR Superstore Job Opportunity

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates driven by our vision to inspire people through golf and tennis.

The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor. Key responsibilities include the consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.

• Supporting and overseeing all Logistics and E-Commerce operations.
• Ensuring the product is set, in-stock, accurately priced and signed on the sales floor.
• Directing on‑floor work assignments and providing specific departmental training for all Associates.
• Evaluating the state of the business and creating a worklist for self/department Associates.
• Recognizing service behaviors and rewarding outstanding performance in partnership with Store Leadership Team.
• Keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Coaching and training Associates to have an obsessed Customer experience mindset.
• Ensuring all receiving areas, equipment, and supplies are always clean, organized, and operational.
• Ensuring all receiving programs and procedures are consistently executed/maintained.
• Setting all new floor plans/planograms in partnership with department Associates.
• Executing monthly markdowns in partnership with department Associates.
• Maintaining topstock/backstock integrity.
• Providing override support to the front end.
• Completing daily safety walks looking for any potential safety concerns in assigned department.
• Acting as the expert of their assigned department by providing valuable input into operational and merchandising decisions.
• Ensuring compliance with all Loss Prevention policies and procedures.
• Demonstrating a culture of ethical conduct, safety, and compliance.
• Opening and closing the store at times without additional leadership presence.

• Strong listening and interpersonal skills.
• Good verbal and written communication skills.
• Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Skills to manage conflict, lead conflict resolution, and hold others accountable.
• Ability to quickly learn business acumen with appropriate training.
• Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Ability to lead by example and enforce a high standard of Customer service.
• High School Diploma or equivalent and retail experience preferred.
• Ability to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Ability to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.