Guest Experience Lead; GEL

Overview

This position is for a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is the employer and is responsible for employment matters at the restaurant (hiring, firing, discipline, supervision, staffing, scheduling). McDonald’s USA has no involvement in employment decisions, and will not receive a copy of your employment application.

Guest Experience Leader (part-time) at a McDonald’s restaurant operated by an independent franchisee. The role may be scheduled between 8:00 a.m. and 8:00 p.m. to fit the business needs.

• Greet guests and communicate with them while taking orders
• Assist customers with using ordering kiosks
• Provide help to guests who need extra assistance
• Check in with guests after they receive their food to ensure satisfaction and address any needs
• Ensure children receive a kid’s treat when appropriate
• Handle guest concerns
• Communicate with the restaurant team to relay feedback and recommendations

• Outstanding attitude, willingness to learn and grow, and the ability to excel in a fast-paced, team environment
• You must be 16 years of age or older to work as a Guest Experience Leader at a corporate-owned McDonald’s restaurant (note: this may apply similarly at franchisee-operated locations; refer to the franchisee for specifics)

• Competitive pay
• Medical, dental and vision coverage
• 401(k) with matching contributions
• Paid time off equal to 2% of gross earnings
• Unpaid leaves of absence
• Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance and English language classes as a second language
• Discount programs
• Free meals / meal discounts

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. The posting does not list all essential functions of the job.

By applying to this position, you understand you are applying to work at a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is the sole employer and will make all decisions concerning employment matters. Information provided in your application will be forwarded to the franchisee organization for processing and evaluation. McDonald’s USA will not receive a copy of your employment application and will have no involvement in any employment decisions regarding you.

You should contact the franchise organization for information about its privacy practices.

McDonald’s Corporation and McDonald’s USA, LLC are committed to equal employment opportunity and will not discriminate on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, veteran or military status, genetic information, or any other legally protected status. Reasonable accommodations may be available under the Americans with Disabilities Act and applicable state or local laws.

For accommodation requests or assistance with the application process, please contact the recruiting support team.