Upgrade Install and Field Technician

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers – the world’s leading chip makers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona;
San Jose and San Diego, California;
Wilton, Connecticut; and Hillsboro, Oregon.

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and for the necessary transfer of know‑how to the customer. Local site Customer Support branches perform these tasks for the customer within a specific region.

As a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on a pre‑existing action plan. If needed, you will execute basic troubleshooting following a predefined plan (e.g., reset/power cycles) before escalating to the next level of support.

• Works from instructions and handles exceptions within these instructions, making careful choices from learned options in comparable situations.
• Performs all standard assembly work, repairs and preventative maintenance, conveying the importance of quality to team members and possessing a broader knowledge base with increased technical depth.
• Conducts more complicated repairs under disturbance during recovery, ensuring compliance with Recovery Team KPI and quality control.
• Provides support and assistance to less experienced ASML colleagues or local personnel, engages in process changes, and identifies necessary changes to maintain compliance.
• Checks with senior technician or manager on prioritization and planning.
• Works under limited supervision, monitoring progress and results of followed procedures.
• Participates in existing feedback loop processes and identifies learning opportunities.
• Contributes to existing continuous improvement activities.
• Hands over problem aspects to others (1st Line FSEs), documents and packages all data relevant for resolution, and ensures accurate reflection in documentation.
• Provides written or verbal updates to customer on progress, actions taken, and next steps, acting as an ASML ambassador at all times.

• HS Diploma or GED required.
• Associate’s degree in mechanical, electronic, mechatronics or related technical field, or applicable certification preferred.
• Three or more years of equivalent technical or technician experience in military, aviation, automotive, electrical, machining, or similar environments; degree may be substituted.
• Knowledge and ability to use basic hand tools.
• Hands‑on experience with mechanical and/or electrical parts using precision tools preferred.
• Experience in the semiconductor industry a plus.

Working at the cutting edge of tech, you’ll face new challenges and problems; collaboration is essential. You’ll have flexibility and trust to choose how best to tackle tasks and solve problems.

• Observes and responds to people and situations, interacting with others encountered in work.
• Learns and applies new information or skills.
• Reads and interprets data, information, and documents.
• Strong customer focus and commitment to satisfaction through prioritization, quality, efficiency and professionalism.
• Completes assignments with attention to detail and high accuracy.
• Performs effectively in a demanding environment with changing workloads and deadlines.
• Results driven, demonstrating ownership and accountability.
• Communicates openly, clearly, concisely and professionally.
• Establishes and maintains cooperative relationships with manager, co‑workers and customers.
• Works according to strict procedures within provided timelines.

Travel will required between N Phoenix and Chandler to support customers in both…