Lube Service - Service Planner

Posted Friday, January 9, 2026 at 10:00 AM

Empire technicians are the lifeline to our clients - trained professionals who work on machinery and equipment produced by Caterpillar, one of the leading large-scale mobile machinery manufacturers in the world.

We are seeking seasoned shop and field technicians/mechanics with experience in similar heavy equipment dealerships to join our third-generation, family-owned organization. We have 100+ job openings throughout our 30+ locations in Arizona, Nevada, and parts of Eastern California.

Join our team today!

• At least six months of related experience in a similar role and environment.
• Ability to speak, read, write, and comprehend English.
• Keep safety as a priority in the work environment.
• Ability to successfully complete a skills assessment. (eTRAIN test)
• Valid driver’s license.
• Own and maintain required personal tools.

• At least five years heavy equipment technician experience, preferably in a dealership environment.

• Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, and Tier IV Emissions systems, failure analysis procedures, warranty claims procedures…

If offered employment, the specific rate of pay and position grade will be determined based on applicable differentials and the candidate’s level of experience and skill.

1st/Day Shift

In-Office

Work schedule to be provided by leader.

$24.89 - $33.94 Per Hour

Communicate the repair process to all parties involved. Ensure continued job progress and coordinate resources to support the repair process and deliver an invoice on the same day that the job is complete.

• Plan repair jobs through various areas, vendors, and technicians. Coordinate resources to support the repair process.
• Resolve client complaints on billing and warranty issues.
• Administer, monitor, and report the accuracy and fair estimates/quotes for segment repairs.
• Monitor and communicate the repair process for assigned area. Ensure continued job progress; follow up conversations with documentation in the manager program, with the lead person and the technicians using all current system tools provided.
• Review client repair history, products, or services due provided by the Customer Service Advisor.
• Make policy and warranty recommendations to the appropriate supervisor and discuss/resolve discrepancies before billing review is complete.
• Monitor and manage each work order daily and have a Pro-Forma summary ready for the client at the completion of requested repairs ensuring that there are no instances where a client does not receive an invoice the same day that the job is completed, within established time frames.
• Provide continuous review of and improvements to Service Systems, WIP, Time reporting, Expenses, and Sublet etc.
• Consistently improve procedures to streamline billing and warranty for assigned areas.
• Standardize and update procedures used in reviewing and closing work orders to ensure consistency and accuracy to meet our goal of submitting same day, accurate invoices.
• Assign priorities to open work orders to ensure they are processed to meet WIP goals.
• Ensure that all work performed is according to estimate/quote.
• In the event that the scope of a job changes, ensure that a change-order has been submitted for client approval (by signature or e-mail) and a signed or electronic copy of the approval or denial inserted in the work order before proceeding with updated repairs.
• Brief supervisors and submit reports on monitoring measures such as, last-date-of-labor to invoice and work leaving shop/completed jobs to pro-forma submitted when job completed.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

• Ensure all parties are informed about progress and delays.
• Develop and maintain knowledge of CAT and Empire warranty policies, procedures, and philosophies.
• Assist management to reach all billing goals and warranty claim goals.
• Ensure service planner function is covered at all times.
• Analyze, plan,…