General Manager

What This Job Involves

The General Manager is responsible for the comprehensive management of premier commercial properties that function both as client facilities and as Class A commercial assets. This unique role combines traditional facility management with commercial property management expertise to deliver operational excellence while enhancing asset value. The GM works directly with clients to understand their investment and operational objectives, developing strategic plans that address both facility needs and commercial property standards while serving as a member of the Client Senior Management Team.

• Develop and implement integrated strategies that address both facility operations and commercial property management goals
• Conduct regular JLL Management Compliance Reviews and property inspections to ensure optimal facility performance
• Establish annual budgets and manage comprehensive financial reporting for both facility operations and property management
• Meet regularly with tenant representatives to address issues and enhance satisfaction while supporting lease discussions
• Establish goals and objectives for the property management team while conducting performance evaluations
• Coordinate maintenance, repair, and renovation projects including oversight of construction projects and contractor deliverables
• Implement workplace experience programs and take a proactive approach to understanding clients' changing priorities
• Travel between properties within managed portfolio as required

• Bachelor's degree required
• Minimum of ten years' experience in property/asset management and/or facility management
• Minimum of five years of experience managing multi‑functional teams
• Demonstrated success managing large‑scale commercial properties or facilities
• Commercially astute with experience managing large P&Ls and financial oversight of real estate assets
• Advanced oral and written communication skills with strong stakeholder management abilities
• Proficiency in Microsoft Office and relevant property/facility management software

• Industry certifications in property or facility management (CPM, RPA, FMA)
• Strategic thinking capabilities with implementation orientation and change management experience
• Advanced problem‑solving skills with ability to remain calm under pressure
• Strong negotiation abilities and client‑focused approach with exceptional customer service orientation
• Self‑starting and multitasking capabilities with strong organizational skills
• Experience with sustainability initiatives and workplace experience program implementation
• Knowledge of emergency response protocols and business continuity planning