Fire and Contents Manager

Benefits:

• Aggressive Competitive Wages
• Opportunities to help people in times of need
• Paid Training
• Opportunity for advancement
• 401(k) matching
• Health insurance
• Paid time off
• Training & development

With a ‘One Team’ mentality, manage contents crews and job assignments as assigned while following Puro Clean® production guidelines. The Contents Manager plays a crucial role in assessing, documenting, and restoring damaged personal property in homes and businesses. Keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files, and monitoring jobs from start to completion.

Completing documentation in a timely manner and maintaining production costs at the established rate. Our Contents Managers take pride in going above and beyond customer expectations in their times of need by providing a world‑class level of service, which sets them apart from our competitors in the industry.

• Conduct thorough inspections of damaged contents and personal property in residential and commercial settings.
• Document the condition of items, catalog them, and photograph them as necessary for insurance claims and restoration purposes.
• Safely and efficiently pack, transport, and store contents, ensuring proper care and handling of valuable and sentimental items.
• Utilize appropriate cleaning and restoration techniques to restore items to their pre‑loss condition, including cleaning, deodorizing, and repairing as needed.
• Maintain accurate records and documentation of all work performed, ensuring compliance with company and industry standards.
• Collaborate with the restoration team to ensure a seamless and efficient restoration process.
• Follow safety protocols and guidelines to ensure a safe working environment for yourself and your colleagues.

• Ability to identify areas of opportunity among teammates, coaching for growth
• Strength in team building and establishing lasting relationships with clients and teammates
• High school diploma or equivalent.
• Previous experience in content restoration, cleaning, or a related field is a plus.
• Strong attention to detail, organizational, excellent communication, and customer service skills.
• Ability to lift and move heavy objects, as this role involves physical labor.
• Willingness to work in various environments, including properties damaged by fire, water, or other disasters.
• Valid driver’s license and a reliable transportation method.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• A commitment to professionalism, integrity, and empathy when dealing with clients’ personal belongings.

Puro Clean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazards, and other conditions resulting in property damage. We operate with a ‘servant‑based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.