Desktop Support Technician

Desktop Support Technician (Tier
2) – Onsite

Location:

Chandler, AZ (Fully Onsite)

Employment Type:

Contract (Long-term, with potential conversion to FTE)

Start Date:

ASAP
Compensation: 30-33/hour on W2

About the Role
We are seeking an experienced Desktop Support Technician (Tier
2) to provide onsite technical support in a fast-paced enterprise environment. This role requires strong Linux support experience and the ability to independently troubleshoot, resolve, and document technical issues across hardware, software, and network-related systems. The ideal candidate brings not only solid technical skills, but also excellent communication, adaptability, and a collaborative mindset.
This is a long-term contract opportunity with potential for conversion to full-time employment. Key Responsibilities

• Provide Tier 2 desktop and service desk support for end users in an onsite environment.
• Troubleshoot and support Linux systems (Ubuntu, CentOS, Rocky9) across local, remote, and virtualized environments.
• Configure and support MFA hardware and authentication solutions.
• Manage endpoint security using Endpoint Central, including encryption, antivirus, and malware remediation.
• Diagnose and resolve hardware, software, OS, and basic networking issues.
• Handle and resolve tickets efficiently while meeting SLA expectations.
• Escalate complex issues appropriately and collaborate with other IT teams.
• Document incidents, solutions, and procedures clearly.
• Participate in continuous improvement and process optimization initiatives.

Required Qualifications

• 3+ years of experience in IT Support, Service Desk, or Tier 2 Desktop Support.
• Strong Linux support experience (Ubuntu, CentOS, Rocky9) – required.
• Experience supporting MFA hardware and authentication systems.
• Familiarity with Endpoint Central or similar endpoint management tools.
• Solid understanding of desktop operating systems, hardware, and peripherals.
• Experience working in ticketing systems and managing multiple priorities.
• Ability to work independently in a fast-paced environment.

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