Help Desk Technician

Help Desk Technician page is loaded## Help Desk Technician locations:
Claim Assist Solutions Chandler time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR100832

This position is for:

Claim Assist Solutions, LLCTo know more, visit us at
*
* Job Summary:

** The Help Desk Technician is an entry level position, responsible for providing technical assistance and support to internal users experiencing issues with computer hardware, software, or other technology-related matters. This role requires strong communication skills, technical proficiency, and a customer-focused approach to problem-solving.
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* Key Responsibilities:

*** Provide first-level technical support to internal users via phone, email, or in person.
* Diagnose and resolve hardware, software, and network issues in a timely manner.
* Install, configure, and maintain computer systems, peripherals, and software applications.
* Document all support interactions, including details of issues and solutions provided, in the help desk ticketing system.
* Escalate complex technical issues to appropriate teams or senior technicians as needed.
* Assist with the setup and deployment of new hardware and software for users.
* Utilize the IT knowledgebase and suggest changes or updates.
* Collaborate with other IT teams to ensure seamless operation of technology systems and services.
* Provide training and guidance to end-users on basic technology usage and best practices.
* Stay updated on emerging technologies and trends in the IT industry to continuously improve technical skills and knowledge.
* Participate in on-call rotation and after-hours support as needed to address critical issues and minimize service disruptions.
* Flexibility to complete administrative duties when needed, including but not limited to receiving packages.
* Ability to lift, carry, and move equipment as needed throughout the day. Including equipment up to 40 lbs.
** Relevant

Experience:

*** Familiarity with operating systems such as Windows 10 & 11, OS X, Android, etc.
* Foundational customer service skills
* Familiarity with Microsoft Office 365, Adobe, Web browsers, and other commonly used applications.
* Experience with remote assistance tools
* Proficiency in hardware and software troubleshooting, computer imaging and system setup
* Basic network troubleshooting
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* Soft Skills:

*** Teamwork and collaboration amongst the Help Desk team and other IT teams.
* Excellent communication skills in-person and over the phone
* Willingness to participate and contribute to meetings
* Good documentation skills.
* Time management skills.
* Critical thinking and problem-solving abilities.
* Ability to brainstorm with the team to increase effectiveness and plan projects and deployments.
* Willingness to learn and adapt to new technologies, processes, and procedures in a fast-paced environment.
* Ability to pay close attention to detail when analyzing technical issues and following standardized procedures for problem resolution.
** Certifications &

Education:

*** High school diploma or equivalent required
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* Preferred qualifications:

*** CompTIA ITF or A+
* Google IT Support Professional
* IT related internships or relevant experience
* Associate degree or equivalent in information technology
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* Location:

*** Chandler, AZ
** Salary:** $21.00 per hour#claimassistsol
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