EUC​/Desktop Engineer

Job Description

• Install / upgrade Windows 11 on laptops and desktops.
• Troubleshoot and fix all OS issues.
• Troubleshoot and fix all laptop and desktop hardware issues.
• Install and configure hardware and software.
• Respond to tickets in accordance with SLA guidelines.
• Record, track, and document the help desk request problem‑solving process.
• Including actions taken through to the final resolution.
• Respond in a timely manner to requests and issues.
• Repair and replace equipment as needed.
• Provide onsite and remote support to end users.
• Assist in AV setups as needed for meetings.
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices.
• Ability to work in Active Directory.
• Create documentation for staff for training purposes.
• Resolve Tier 1 support tickets.
• Able to troubleshoot Microsoft products (Excel, Word, PowerPoint, etc.).
• Familiar with Microsoft Admin Center is a plus.
• Excellent customer service soft skills.
• Familiar with basic deployment, networking, security, and enterprise computer concepts.
• Need to provide on‑call support after business hours.

Salary Range: $65,000–$70,000 a year

BACHELOR OF COMPUTER SCIENCE