Director of Revenue Operations

Overview

Who We’re Looking For

At Scale Pad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport. We don’t bring people in to run playbooks. We hire people who want to rewrite them. In this role, you’ll get to do that, while shaping the future of managed services for our global partners (that’s what we call our customers).

About Scale Pad

At Scale Pad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day. Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do. Scale Pad has offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset.

Scale Pad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role

As our Director of Revenue Operations, you will power the core engine that supports our GTM teams. You will lead CS Operations, Billing, Sales Operations, and GTM Tech Stack Management to ensure consistent and on-time execution across all functions. You will run the operating rhythm that keeps Sales, Customer Success, and Finance aligned and moving forward. This includes clear intake processes, timely follow-up, and reliable data that supports confident, fast decision-making.

Your focus is operational excellence: building dependable processes, removing friction, and creating clarity so leadership can stay focused on innovation, strategy, and growth.

Your strategic responsibilities include:

• Rev Ops Intake & Operating Rhythm:
  Own the Rev Ops intake queue, including triage, prioritization, task assignment, and tracking to closure with clear SLAs and defined escalation paths.
• Run a predictable operating cadence (standups, status updates, weekly operational reviews) that turns incoming requests into completed outcomes.

• GTM Tech Stack Stewardship
  - Operational ownership across:
• Hub Spot / Get Accept:
  Maintain user hygiene, permissions, views and lists, template governance, and approval routing in partnership with Sales Operations. Coordinate major structural changes with IT and GTM Engineering.
• Chargebee & Chargebee Receivables:
  Support billing workflows, manage invoice and collections exceptions, and ensure month-end readiness in collaboration with Finance.
• Gainsight (CS, CE, PX, Community):
  Maintain playbook hygiene, ensure execution of health-signal workflows, and support renewal checklist readiness with CS Ops leadership.
• Zendesk:
  Maintain intake categories, routing hygiene, macro governance, and SLA monitoring with Support.
• Gong, Email, Linked In:
  Oversee usage governance, tagging and library hygiene, and outreach conventions with Sales Operations.

• AI-Enabled Operational Execution:
• Use AI features within the GTM stack (call summaries, meeting notes, email drafts, checklist generation) to accelerate routine work while applying human review.
• Monitor AI- and system-generated alerts (SLA breaches, data anomalies) to trigger timely follow-ups, and escalate deeper changes to the appropriate platform owners.

• Team Leadership:
• Lead the CS Ops, Billing, and Sales Ops analyst team through capacity planning, 1:1s, coaching, performance management, and hiring collaboration.
• Foster a culture of clarity, documentation, and predictable…