Sr. Technology Manager - Command Center Incident Management

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This role is accountable for shaping and leading the people, processes, and tools that drive world‑class performance within the Command Center Incident Management (CCIM) organization. The Senior Technology Manager serves as a transformational leader who elevates team capability, strengthens execution discipline, and ensures operational maturity across all Command Center Incident Manager functions. This position focuses on developing high‑performing incident responders, refining and standardizing core operational processes, and advancing the toolsets and routines that enable consistent, measurable, and predictable incident management outcomes.

Through a focus on continuous improvement, accountability, and organizational clarity, this leader drives the evolution of CCIM toward a more modern, data‑driven, and resilient operational model.

A mission‑critical leadership opportunity to be a part of Bank of America’s Global Command Center leadership team as a Senior Technology Manager. Our team is responsible for the availability and performance of the Bank’s global technology services, enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur.

The Command Center is seeking a bold, change‑driving Senior Technology Manager who acts as a disruptor and challenges the status quo who will report directly to the Global Lead for Incident and Problem Management in the US. The ideal candidate will have a strong technical background, excellent communication skills, experience leading teams, and a proven ability to manage high‑pressure situations. The primary responsibilities include overseeing Bank of America’s Command Center Incident Management function during the AMRS shift, leading the response to high‑priority incidents, ensuring minimal disruption to services, and coordinating all necessary resources to resolve issues swiftly.

You will work in concert with the team leads, monitoring critical systems, and communicating technology incident information to Senior Executives at Bank of America. The position operates closely with all global line‑of‑business and infrastructure domain functions and is key in the prevention or containment of business impacting technology incidents.

• Builds and elevates high‑performing teams by shaping workforce strategy, developing clear maturity and quality expectations, and ensuring teams have the processes and tools needed to consistently deliver strong operational outcomes while meeting core risk and compliance requirements
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned…