Data Center Onsite Network Break-Fix Technician; Layer

Responsibilities

• Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.
• Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.
• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.
• Troubleshooting network link, device, and configuration issues, isolating the problem, and fixing the problem.
• Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
• Tracking, maintaining, and updating asset inventory of defective and replacement parts.
• Tracing and isolating cables through patch panels.
• Testing and cleaning fiber optic cables and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network.
• Use internal automation software, tools, and scripts to configure, monitor, and repair.
• Working with cross functional teams, including facilities, cabling, and server teams.
• Perform queue management for alarms, tasks, and incidents and participate in ongoing.
• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
• Physical audits of inventory and updating asset inventory database.
• The job requires significant time standing, walking, bending, and lifting.

• Able to provide onsite support after business hours as part of on-call schedule
• 100% travel required for this position within US location

• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms and architectures, including data center switching platforms.
• Strong working knowledge of routing and switching technologies and protocols.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems, tools, and creative problem-solving abilities under pressure.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.