Level 2 Technician

Overview

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Technician to join their team onsite in Chandler, AZ and provide end-user support.

• Preparing old equipment for re-dispositioning and e-waste handling
• Managing inventory counts and updating the peripheral tool regularly
• Load balancing equipment to different Client and non-Client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in Service Now with all required fields correctly filled out or attached
• Closing tasks within their SLA (service level agreement) timeline, if not there is an exception/explanation for the breach recorded in the task
• Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner
• Sending emails to clients for asset collection
• Opportunities to train to move into a more technical role
• Performing inter department deliveries using company van (site specific)
• Picking up surplus equipment from users
• Pulling new orders that come in on Service Now (ticketing system)
• Scrapping e-waste
• Testing and cleaning laptops
• Taking out trash/metal bins
• Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status more than 10 days)
• Perform basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals
• Basic to moderate software troubleshooting and OS imaging required
• Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices
• Imaging of drives to a server location for Client's legal department
• Must be comfortable with working with clients directly in person, via phone, E-mail, and instant message
• Assist with locating systems physically or by remote means of investigation during audits
• You will be required to cross train for other positions within the team to provide backfill coverage
• May be asked to join meetings with key stakeholders on special projects

• Audio Visual & Telephony (AVT)
  • Quickly troubleshooting AV systems under guidance of senior techs
  • Managing and completing Preventative Maintenance audits
  • Creating / Resolving break / fix tickets by monitoring client ticketing system
  • Engaging customers' requests for meeting support
  • Escalating large break / fix issues and workarounds to VC Lead Technician
  • Manage site inventory and spares with use of database
  • Acting as point of contact for Level 2 technicians
  • Engaging VC Lead on site for large project deployments and floor renovations and escalations

• Minimum 1+ years technical experience desired
• Must be able to lift up to 35 lbs. solo
• Must have valid DL to drive company van (site specific)
• Steel toed shoes may be required for safety areas
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Must have excellent customer service skills and excellent written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)
• Technical certifications a plus
• Previous shipping experience preferred

The rate for this position is between $15.00- $22.00 per hour
. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

This posting is anticipated to remain open until 3/22/2026.

Compucom Staffing, a division of Compu Com Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

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