Systems Administrator

System Administrator 1 (SA1)

To the Candidate:

If you’re bright, highly motivated and want to make a difference in education, then join our trailblazing ed-tech team! We’re catapulting secondary education into the age of AI with our award-winning online curriculum and learning platform.

Strong Mind is seeking a dynamic technical and innovative individual to join our team as a Systems Administrator. Systems Administrators are powerful. Push the wrong button and you’ll hear the cries of users as you see their heads start popping up and looking in your direction. But you are a person who keeps your cool and you can handle the technical challenges facing you every day.

If you’d like to bring your cool head and awesome skills to a place where you’ll be appreciated, come to Strong Mind. Our culture values Kindness, Accountability, Collaboration, Innovation, and Grit. Bring those qualities and join other amazing people working to bring online education to way beyond just the next level – we want to define what education means.

As one of our Systems Administrators, you get to have hands‑on experience with the technology we use in our daily operations.

A System Administrator 1 (SA1) is responsible for supporting the daily operations of IT systems and infrastructure. This position involves system monitoring, troubleshooting, and maintenance tasks, while continuing to learn and grow your foundation in networking, cloud technologies, and automation. The SA1 works under the guidance of the IT Director and senior team members, and follows established procedures to ensure the stability, security, and efficiency of IT environments.

• Installing, configuring, and maintaining hardware, software, and operating systems (Windows, Mac, Linux).
• Provide Tier 1-2 technical support to end-users, troubleshooting hardware and software issues.
• Perform routine monitoring of systems, networks, and firewalls to maintain uptime and performance.
• Troubleshoot basic networking and connectivity issues (e.g., DNS, DHCP, VPN).
• Apply patches, updates, and system backups according to schedule.
• Use, develop and help maintain scripts (Python, Power Shell, Bash) to automate routine tasks.
• Maintain clear and accurate documentation of system configurations, procedures, and troubleshooting guides.
• Support and learn cloud environments and services (Azure/AWS).
• Follow cybersecurity best practices and elevate security incidents to senior staff.
• Configure and manage virtual machines.

• Familiarity with scripting languages such as Python, Power Shell, or Bash.
• A solid understanding of network technologies (TCP/IP, DNS, DHCP).
• Exposure to cloud services (Azure/AWS) and virtualization concepts (e.g. vSphere/Virtual Box).
• Experience with firewalls and fundamental cybersecurity principles.
• Experience working with Windows, Mac, and Linux operating systems.
• Experience using AI tools that enhance your creativity and solutions development.
• Strong analytical and problem‑solving skills with high attention to detail.
• Excellent communication skills and a customer-service-oriented attitude.
• Ability to follow, contribute, and create technical documentation (SOPs).

• 1-3 years of experience in an IT support or system administrator role.
• Associate or bachelor’s degree in a technical field is preferred, but equivalent experience will be considered.
• Relevant certifications (e.g.,
  CompTIA A+, Network+, Security+) are a strong plus.

From an on‑site gym and yoga room to flexible work options (select roles), we believe your well‑being fuels your brilliance.

A fully paid holiday week off at Christmas—because rest isn’t a luxury, it’s essential.

Champion spotlights, legendary milestone awards at 10, 15, and 20 years, and community service hours that let you give back with heart.

Quarterly Town Halls keep our communication transparent—and real.

Think team cookouts, fun treats, and social events that actually make you want to show up.

At Strong Mind, we offer a competitive total compensation package, informed by market data and aligned with our size, stage, industry, and location. Medical, dental, vision, Unlimited PTO, and voluntary benefits—we take care of the people who make the magic happen.

We’re constantly evolving, and that includes how we support, celebrate, and invest in our people.

We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.