Production Support Engineer

Description

• Provide end-to-end support of production applications, ensuring their stability, reliability, and performance.
• Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues.
• Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities.
• Take ownership of problem root cause analysis and implement appropriate remediation.
• Lead chronic issue investigations to minimize business impact and maintain system health.

• Application support
• Production support
• Technical support
• Troubleshooting
• Windows
• Active Directory
• Ansible

• Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
• Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitoring setup.
• Lead production incident triaging calls.
• Provide production on-call support, including weekend rotation on a round-robin basis.
• Execute disaster recovery procedures and strategies.

Intermediate Level

This is a Contract position based out of Chandler, AZ.

The pay range for this position is $ - $

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Chandler,AZ.

This position is anticipated to close on Jan 21, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.